About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. As a Sales and Support Executive, you will play an integral role in both our customer-facing operations and supporting the sales team in driving our growth. Key Responsibilities: 1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction. 2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings. 3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department. 4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets. 5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments. 6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback. 7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes. 8. Record Keeping : Maintaining customer records, updating databases, and generating reports as needed. Qualifications and Skills: 1. Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred). 2. Proven experience in customer service or sales support is an advantage, if any 3. Excellent communication skills in English (both written and verbal). 4. Strong problem-solving abilities and attention to detail when handling client inquiries and issues. 5. Ability to work both independently and collaboratively in a team. 6. Competency in using MS Office applications (Excel, Word, etc.) 7. A customer-focused approach with a sales-driven mindset. 8. Ability to prioritize tasks, manage time effectively, and meet deadlines. Show more Show less
Company : Samta Research Alliance Private Limited Job Title: Operations Associate (Mail Handling & CRM Management) Location : Mathura Address : Jai Shree Complex, 1st floor, 105, Near Highway Plaza. Salary Bracket : ₹13,000 - ₹17,000 per month Job Type : Full-time (Saturdays Optional and Flexible) Work Timings : 9:45 am – 6:00 pm Laptop Reimbursement : Available About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. Job Summary: We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will be responsible for handling incoming and outgoing emails, responding to inquiries professionally, and managing our Customer Relationship Management (CRM) system. This role requires excellent communication skills, strong organizational abilities, and a customer-centric approach. Key Responsibilities: ● Monitor and manage company email accounts, ensuring prompt and professional responses. ● Draft, review, and send emails to clients, partners, and internal stakeholders. ● Maintain and update records in the CRM system, ensuring data accuracy and completeness. ● Track customer interactions and follow up on pending communications. ● Work closely with the sales and support teams to manage customer queries and service requests. ● Generate reports from the CRM system to analyze customer trends and operational efficiency. ● Assist in process improvements related to email communication and CRM management. ● Ensure confidentiality and security of sensitive customer and company information. Qualifications & Skills: ● Master's degree in Business Administration , Communications, or a related field (Required). Freshers are welcome! ● Proven experience in email handling, customer support, or CRM management is a plus. ● Strong written and verbal communication skills. ● Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho CRM (preferred). ● Ability to multitask and prioritize tasks effectively. ● Strong attention to detail and organizational skills. ● Ability to work independently and collaborate within a team. Why Join Us? ● Competitive salary and benefits package. ● Opportunity to work in a dynamic and growing organization. ● Professional development and career growth opportunities. ● Collaborative and supportive work environment. ● Laptop Kit will be provided If you are a proactive and detail-oriented professional looking to contribute to a fast-paced operations team, we encourage you to apply!
Company : Samta Research Alliance Private Limited Job Title: Operations Associate (Mail Handling & CRM Management) Location : Mathura Address : Jai Shree Complex, 1st floor, 105, Near Highway Plaza. Salary Bracket : ?13,000 - ?17,000 per month Job Type : Full-time (Saturdays Optional and Flexible) Work Timings : 9:45 am 6:00 pm Laptop Reimbursement : Available About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. Job Summary: We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will be responsible for handling incoming and outgoing emails, responding to inquiries professionally, and managing our Customer Relationship Management (CRM) system. This role requires excellent communication skills, strong organizational abilities, and a customer-centric approach. Key Responsibilities: ? Monitor and manage company email accounts, ensuring prompt and professional responses. ? Draft, review, and send emails to clients, partners, and internal stakeholders. ? Maintain and update records in the CRM system, ensuring data accuracy and completeness. ? Track customer interactions and follow up on pending communications. ? Work closely with the sales and support teams to manage customer queries and service requests. ? Generate reports from the CRM system to analyze customer trends and operational efficiency. ? Assist in process improvements related to email communication and CRM management. ? Ensure confidentiality and security of sensitive customer and company information. Qualifications & Skills: ? Master's degree in Business Administration , Communications, or a related field (Required). Freshers are welcome! ? Proven experience in email handling, customer support, or CRM management is a plus. ? Strong written and verbal communication skills. ? Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho CRM (preferred). ? Ability to multitask and prioritize tasks effectively. ? Strong attention to detail and organizational skills. ? Ability to work independently and collaborate within a team. Why Join Us ? Competitive salary and benefits package. ? Opportunity to work in a dynamic and growing organization. ? Professional development and career growth opportunities. ? Collaborative and supportive work environment. ? Laptop Kit will be provided If you are a proactive and detail-oriented professional looking to contribute to a fast-paced operations team, we encourage you to apply!