About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. As a Sales and Support Executive, you will play an integral role in both our customer-facing operations and supporting the sales team in driving our growth. Key Responsibilities: 1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction. 2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings. 3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department. 4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets. 5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments. 6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback. 7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes. 8. Record Keeping : Maintaining customer records, updating databases, and generating reports as needed. Qualifications and Skills: 1. Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred). 2. Proven experience in customer service or sales support is an advantage, if any 3. Excellent communication skills in English (both written and verbal). 4. Strong problem-solving abilities and attention to detail when handling client inquiries and issues. 5. Ability to work both independently and collaboratively in a team. 6. Competency in using MS Office applications (Excel, Word, etc.) 7. A customer-focused approach with a sales-driven mindset. 8. Ability to prioritize tasks, manage time effectively, and meet deadlines. Show more Show less