Samrat Hotel And Restaurant

Job Description: Job Title : Housekeeping Supervisor Division : Hotel Avenue Plaza Reports to functionally Front Office Manager Reports to Administratively OM Direct reports to the Role Hsk Room Attendant Purpose of the Position Represents the hotel to the guest throughout all stages of the guest stay. Determinate a guest reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest method of payment and follows established credit- checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Key Responsibilities / Accountabilities  Supervise and train housekeeping staff, including scheduling and assigning tasks.  Ensure all rooms and common areas are cleaned and maintained to high standards.  Develop and implement cleaning procedures and protocols.  Conduct quality control checks to ensure work meets established standards.  Manage inventory of cleaning supplies and equipment, including requisitions for restocking.  Resolve customer complaints related to housekeeping services.  Address maintenance issues and report to the maintenance department.  Monitor and ensure compliance with occupational health and safety standards. Experience/Qualifications Behavioral Attributes required CTC  Perform administrative tasks such as timecards, attendance, and payroll.  Collaborate with other departments to ensure facilities are maintained to high standards. Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements. Essential  Graduate in any discipline.  2-3 years of working experience as a Housekeeping supervisor, in hotel/ resort preferred.  Must be able to speak in Bengali, English and Hindi.  Should know to read and write Bengali & English language also. Desired  Good knowledge in guest handling.  In-depth knowledge of cleaning best practices, chemicals, equipment, and procedures.  Knowledge in general administrative task.  Capability of working at a stretch for long hours. 1.Good Communication Skill 2. Leadership skills 3. Time Management 4.Planning 5.Learning Ability 6.Positive Attitude 7.Trustworthy 8.Decision taking ability. 9. Well groomed & presentable. Rs.1.68 Lakhs p.a -1.30 Lakhs p.a