About the job: Key Responsibilities: A. Operations Management 1. Oversee day-to-day travel agency or tour operations. 2. Ensure timely and smooth execution of travel itineraries. B. Team Leadership 1. Manage and train travel consultants, agents, and support staff. 2. Assign tasks, set performance targets, and monitor staff productivity. 3. Motivate and mentor the team to maintain high service standards. C. Customer Service 1. Handle high-level customer inquiries, complaints, and special requests. 2. Ensure excellent pre-sales and post-sales customer service. 3. Personalize travel plans to meet client expectations. D. Sales & Marketing 1. Develop and implement sales strategies to increase bookings. 2. Promote travel packages via online and offline channels. 3. Collaborate on digital marketing campaigns and partnerships. E. Product Development 1. Design new travel packages and experiences tailored to target markets. 2. Negotiate with vendors to get competitive rates and quality services. 3. Keep up with travel trends and customer preferences. F. Financial Management 1. Prepare budgets and monitor expenses and revenue. 2. Analyze financial reports to improve profitability. 3. Ensure cost control without compromising service quality. G. Compliance & Risk Management 1. Ensure compliance with local and international travel regulations. 2. Manage insurance, legal, and safety aspects of travel. 3. Address issues like cancellations, emergencies, or political changes. H. Technology Management 1. Oversee use of booking systems, CRM, and other software tools. 2. Implement automation where possible to enhance efficiency. I. Vendor & Partner Relations 1. Maintain good relationships with hotels, airlines, guides, and transport providers. 2. Establish new partnerships to enhance the company's offerings. J. Reporting & Strategic Planning 1. Generate regular performance and sales reports. 2. Provide insights and recommendations to senior management. 3. Plan for business expansion, diversification, or restructuring. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 - 5,00,000 /year Experience: 1 year(s) Deadline: 2025-09-14 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: Finance, Digital Advertising, Effective Communication and Customer Support Other Requirements: Digital marketing skills Knowledge of tourism management software Customer service orientation About Company: Samadhiyatourandtravels is the best travel company where you can hire a car on rent in Gwalior & also a self-drive car in other cities. Samadhiyatourandtravel provides the best car rental and self-drive taxi service, which is at your doorstep. Whether you are traveling in Gwalior or another city for fun or for business, rental cars help you get around and explore the state without any hassle. If you are visiting the state for a vacation, renting a vehicle gives you that personal time with loved ones that you desperately need.
