Salmanjori Estate

Key Responsibilities: Booking & Reservations Management Handle all guest bookings via online portals, phone calls, walk-ins, and travel agents. Maintain accurate reservation records and coordinate check-ins/check-outs. Daily Operations Oversight Supervise housekeeping, front desk, kitchen, and maintenance staff. Ensure the property is well-maintained, clean, and guest-ready at all times. Monitor daily reports, stock, inventory, and ensure smooth workflow. Guest Services & Customer Satisfaction Greet and interact with guests to ensure a pleasant stay. Address any queries, concerns, or complaints with professionalism and urgency. Collect guest feedback and implement improvements. Staff Management & Coordination Assign tasks, schedule shifts, and manage resort team members. Conduct regular meetings to maintain quality standards and motivate staff. Reporting & Administration Prepare and present operational reports to management. Maintain records of expenses, bookings, vendor payments, and inventory. --- Key Skills & Qualifications: Bachelor's degree in Hospitality Management or related field (preferred) 2+ years of experience in hospitality or resort operations Strong communication and problem-solving skills Proficiency in reservation software and MS Office Leadership ability and team management experience Fluent in English, Hindi, and Bengali Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Work Location: In person