Posted:2 weeks ago| Platform:
Hybrid
Full Time
Duration: 12Months Position Description: The client's -Salesforce Service Cloud - Lead Role: Supports the building and enhancement of the CRM Service Cloud product line by solutioning and building Service cloud capabilities on Salesforce Works closely with the Product Managers and Anchors to build continuous technical improvement in the Product Line Collaborates with other Developers to reduce complexity within the Product Line, utilizing out of the box capabilities whenever possible Delivers engineering excellence (e.g. best practices and quality) iteratively according the the vision of the Product Manager to meet customer needs. Understand and execute the solution requested by the Product Anchor, clarifying acceptance criteria and providing options, avoiding customization whenever possible Innovate and operate with an iterative, agile and user-centric perspective Contribute to the improved development, structure, technology, and tools used within the client'sCredit The candidate must have 5+ years of IT experience & strong technology background with excellent hands-on knowledge of Salesforce application Sales Cloud development. Hands on experience- Account, Contact, Case Management,Work Order, Live chat,CTI, Knowledge Management and FSL. Hands on experience in developing Flow, LWC - Lightning Components, Aura framework, Trigger & UI designing web-pages. Hands on experience on LDS components and lightning app builder. Strong experience working with Salesforce APIs Strong fundamentals in SFDC database with SOQL & SOSL. In depth understanding of SFDC Profiles Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules, Triggers, Process Builder etc. Experience with the Salesforce.com APEX data loader , Salesforce.com web services APIs. Preferred- Salesforce Platform Developer, Salesforce Admin,Service Cloud. Skills Required: 3-5 years experience with Service cloud. Salesforce Certified AdminService cloud or higher Experience provisioning Users, Profiles, Roles Experience using data loader and Bulk APIs Demonstrated ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE Demonstrated ability to drive development of highly technical technology services and capabilities Experience deployment using source control using change sets and CICD pipelines Demonstrated understanding of differing integration patterns Demonstrated understanding and ability to drive highly available and real time solutions Ability to collaborate with engineers, designers, and product managers Excellent communication skills with the ability to adapt your communication style to the audience Ability to work collaboratively and navigate complex decision making in a rapidly changing environment Skills Preferred: Experience deploying using Copado Experience with Marketing Cloud and/or Service Cloud Certified Platform App Builder, Developer I or Developer II Experience Required: 3+ years experience with Service cloud. Salesforce Certified AdminService cloud or higher Education Required: Bachelor'sdegree in Computer Science or similar technical discipline, or equivalent work experience.
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