This role involves troubleshooting complex issues, fulfilling service requests, advising on best practices, contributing to continuous platform improvement, and collaborating with LIXIL's internal teams, Responsibilities
Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications, Investigate, troubleshoot, and resolve escalated incidents, documenting root causes, solutions, and preventative measures, Fulfill service requests, including user management, data updates, basic configuration adjustments, and testing of Salesforce critical updates (currencies, custom metadata),
Provide specialized support for Salesforce integrations with Outlook/Google Suite, Single Sign-On (SSO), MuleSoft APIs, and other connected systems,
Analyze and assess the feasibility of change requests, providing high-level solution overviews, detailed effort estimations , and recommendations to business leaders, Proactively identify potential issues and areas for improvement within the Salesforce platform, suggesting solutions for increased robustness and efficiency,
Foster strong relationships with support teams, providing guidance, training, and knowledge transfer
Utilize designated communication channels, Maintain accurate and comprehensive documentation of all support activities, including
incident reports, service request logs, and change request assessments
Contribute to regular reporting on support performance, Participate in the entire application lifecycle, focusing on coding and debugging,
Perform unit tests to optimize performance, Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs,
Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes,

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