1299 Salesforce Crm Jobs - Page 35

Max Life Insurance Company Limited is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Job description Job Title Name : Business Development Associate Be apart of our Visionary Workspace Landscaping Organization Who are we? Gamlaa is one of India s rapidly expanding Greenery Partners that helps large and swanky corporate workplaces embrace the biophilic work culture! We believe that a healthy work environment is essential for the well-being of both employees and the planet. We are a team of transcendent, nimble-footed, and ambitious individuals who are unmatched in the field of the Workspace Landscaping industry. We have partnered with 350+ companies serving close to 50 million corporate square feet workspaces in 7 major cities of India. We are very aspirational and want you to be part of our vision. As Gamlaa grows, so will you! We will help you explore your untapped potential that ll have a mammoth impact in achieving your as well as the company s milestones. About the Role: Business Development Associate will play a crucial role in expanding Gamlaas market presence, driving revenue growth, and building long-term relationships with clients in the furniture, glass, carpet, and related industries. This role requires a strong focus on end-to-end client pitches, sales strategies, and exceptional relationship-building skills. Key Responsibilities: Sales Strategy Lead Generation Client Pitches and Presentations Relationship Building Consultative Selling Negotiation and Deal Closure Account Management Collaboration and Coordination Key Qualifications: Bachelor s / Masters degree in Business Administration, Marketing, or a related field. Should be from Core Sales Team with at least 1-3 years of work experience Excellent communication, managerial, presentation, and negotiation skills. Strong relationship-building abilities and the ability to influence key stakeholders. Self-motivated, results-oriented, and target-driven mindset. Exceptional organizational and time management skills. Proficiency in Salesforce CRM software and MS Office Suite. Willingness to travel as needed to meet clients and attend industry events. If you are a self-motivated and goal-oriented professional with a strong sales background in the furniture, glass, carpet, or related industries, we invite you to join our team as a Business Development Manager at Gamlaa. Together, we can drive growth, establish strong client relationships, and transform indoor and outdoor spaces with our innovative greenery solutions. This role offers limitless potential for the right candidate. So, if youre the kind of person who likes to take up challenges, loves to take risks and try new things, then we want to hear from you! Our company embraces diversity and inclusivity by accepting individuals of all sexual orientations, genders, religions, nationalities, ages, and races. Those who possess talent and determination will be provided with the necessary support and opportunity to make a significant contribution to the companys future

Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage Mumbai, Maharashtra, India Play Video Job Info Why First Advantage Apply The Client Account Specialist (CAS) liaises with First Advantages Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage. The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business. Roles and Responsibilities: Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. Ensure that all customer interactions are handled efficiently and effectively. Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. Maintain accurate and up-to-date information to support seamless case management. Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. Ensure that all communications are clear, professional, and empathetic. Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). Keep relevant case information updated within Salesforce to facilitate accurate reporting. Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization s overall revenue generation and growth. Foster strong relationships to enhance sales opportunities. Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. Ensure customer satisfaction and loyalty through effective engagement strategies. Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. Actively seek feedback to drive enhancements. Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these relationships to support business objectives. Product Expansion Proposals - Propose additional products and services to expand the organization s footprint within existing accounts. Identify opportunities for upselling and cross-selling. Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. Collaborate to ensure that customer needs are met effectively. Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives. Required Skills & Qualifications Proven experience in case management or customer service roles. Proficiency in Salesforce or similar CRM platforms. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Excellent problem-solving skills and attention to detail. Experience in sales support or account management is a plus. Ability to build and maintain relationships with key stakeholders. Strong analytical skills to assess customer needs and recommend solutions. Ability to work collaboratively within a team environment. Flexibility to adapt to changing priorities and business needs. Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences. High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint). Education & Experience Full-time Graduation (any discipline) Minimum of 2 years of call center or related experience preferred. Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus. Working Environment Hybrid (Location: Mumbai / Bangalore)

Job Title: Account Based Marketing Manager - Global Campaigns Location: Mumbai, India (On-site) Work Schedule: Monday - Friday About Black Box: Black Box is a global leader in delivering innovative connectivity, communication, and IT infrastructure solutions. We work across diverse verticals, including healthcare, finance, manufacturing, SLED, retail, and TMT, crafting technology solutions that transform industries. Are you an expert in Account-Based Marketing (ABM)? Do you thrive in a dynamic environment where your creativity and strategic thinking can make a real impact? If yes, this is your opportunity to join a global marketing team and play a pivotal role in driving personalized, targeted campaigns for high-value accounts. What You ll Do: As the Marketing ABM Expert, you ll be the go-to person for executing impactful ABM strategies that elevate Black Box s presence across all verticals and horizontals. Your responsibilities will include: Developing, executing, and optimizing ABM campaigns to support vertical and horizontal marketing communications program managers. Leveraging Salesforce, 6sense, and Pardot to manage and track ABM efforts, ensuring alignment with customer journeys. Creating targeted digital campaigns, utilizing platforms such as Google Ads and social media channels (LinkedIn, Facebook, Instagram, Twitter). Crafting personalized content and messaging that resonates with specific account personas. Monitoring, analyzing, and reporting campaign performance to measure ROI and identify areas for improvement. Collaborating closely with sales and marketing teams to align efforts and achieve shared goals. Keeping up-to-date with ABM trends and best practices to drive innovation. What We re Looking For: Bachelor s degree in Marketing, Business, Communications, or a related field. 6+ years of experience in B2B Marketing. 4+ years of experience in Account-Based Marketing. Expertise in Salesforce CRM, Pardot, and Google Ads. Strong understanding of social media platforms and how to leverage them for ABM. Proven ability to create and execute personalized marketing strategies at scale. Data-driven mindset with experience analyzing metrics and optimizing campaigns. Excellent communication and collaboration skills. A proactive, solutions-oriented approach with a passion for innovation. Why Black Box? At Black Box, you ll work with a passionate team of professionals who are committed to driving business transformation through marketing innovation. We offer opportunities for professional growth, access to cutting-edge tools, and the chance to make a real impact in a global organization. If you re ready to shape the future of marketing at Black Box, we d love to hear from you! How to Apply: Submit your resume and a brief cover letter detailing your experience and enthusiasm for ABM. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal-opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Your responsibilities: • Lead, mentor, and manage a team of Area Sales Managers to ensure alignment with sales targets, regional strategies, and customer satisfaction goals Lead end-to-end sales activities including prospecting, lead qualification

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership Provides guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Responsible for RFQ management buying activities, negotiation, exception management, quality control, and vendor relations. Assists Project Team Lead to identify process gaps, improvement, and any other ancillary tasks as project support. Ensures integrity of the entire sourcing process through the proper approval process. Assists the Project Team Lead in preparation and assignment of open un-reconciled item to the reviewers. Provides real-time suggestions to bring accuracy and efficiency. Provides feedback to reviewers on errors and training. Performs other duties as assigned. Complies with all policies and standards.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Minimum Qualifications: Bachelors degree in engineering, Computer Science, Information Systems/technology, or equivalent and related field with: 3-5 years of experience with programming languages such as C & C++ Experience with Git, Perforce or equivalent Source Code Management Systems. Masters degree in engineering, Computer Science, Information Systems/technology, or equivalent and related field with: 2-4 years of experience with programming languages such as C & C++ Experience with Git, Perforce or equivalent Source Code Management Systems. Skills/Experience: Proficient in C,C++ fundamentals, Object-oriented Programming methodologies, Multithreaded Programming and OS fundamentals. Good analytical / problem solving / sound reasoning skills Experience in video domain or multimedia systems (preferred) Exposure to Linux/Windows Kernel/User Mode driver development (preferred) Experience in Windows Debugging Tools & Development Environments , Direct3D APIs (preferred) Knowledge of various video specifications as such H.264, H.265 (preferred) Principal Duties and Responsibilities: Applies Software knowledge to assist and support the design, development, creation, modification, and validation of video kernel drivers & solutions for Windows on Snapdragon. Analyzes user needs and software requirements. Designs and implements software features for products and systems. Participates in the design, coding for features, unit testing, debugging fixes, and integration efforts to ensure projects are completed on schedule. Assists in performing code reviews and regression tests as well as the triaging of issues Collaborates with others team members to accomplish project objectives. Writes technical documentation for software projects. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc.

Job Area: Operations Group, Operations Group > Project Analyst General Summary: Job OverviewQualcomm Customer Engineering team is seeking a highly organized, self-motivated problem solver with exceptional communication skills and expertise as a Salesforce Service Cloud Specialist. The ideal candidate will have Salesforce administrative experience with a strong knowledge of standard (out-of-the-box) Salesforce administrative functions and features, including but not limited to reports/dashboards, case assignments, validations, and profiles/permissions sets. This individual will work closely with Operations, Administrators, Customer Engineering, and IT Development teams to support, organize, prioritize, manage and deliver a large variety of support requests and issues by leveraging established processes, solutions, or features and escalating/driving improvements when necessary. This role requires the ability to extract business needs , identify and promote existing solutions/workarounds , connect stakeholders , discover answers or data, assess impact, collect requirements , write and define user stories, perform user acceptance testing, write/update user trainings, and promote user adoption of new solutions . Salesforce Admin, Business Analys, and/or Advanced Admin certification is preferred. Responsibilities include: Utilize broad knowledge of Salesforce Service Cloud to support internal and external customers as well as the company's programs though standard and available custom features . Collaborate with Data and Business Analysts, System Administrators, Development teams, and Customer Engineers to collect, interpret, analyze, and document use, functional, and technical requirements for new projects and enhancements. Must triage and share solutions/workarounds/status updates for known system issues , compile and prioritize new issues, and test/QA delivered solutions. Ensures effective processing of internal stakeholder support tickets submitted through JIRA by internal users for support on case team management, customer role/profile changes, attachment visibility, tools licensing, general tech support and use of the system(s), system downtime and case assignment corrections/redirections. Backup of administrative business operations around case support entitlement for contractually licensed customers, case assignment rule and queue, reports and dashboards, and other administratively controlled operational functions. Enabling users and supporting business needs through profile changes, reports type creation , validation analysis, sharing rules evaluation, and record/values configurations . Experience with Data Load, Import Wizard, and/or Workbench for database management tasks, including defining, preparing, and executing data corrections and alignment tasks . Create and execute user guides and process documentation for end users. Work with internal stakeholders (CE team, Finance, Engineering, Sales, etc.) to gather requirements, support, and develop functional work statements as needed . Excellent organizational, prioritization, and time management skills. Demonstrate a strong work ethic and ready to execute best practices for supporting the business. Customer support experience maintaining, triaging, and troubleshooting existing programmatic integrations with internal and external systems. Required if we take up Case API, otherwise not necessary Strong communication abilities and soft skills like organization are essential- Must be capable of addressing a diverse range of audiences. Minimum Qualifications: 2+ years relevant work experience on Salesforce Lightning administration Bachelor in one of the following or equivalent experience Business Administration, Business Operations, Data Analysis, Communication or Information Systems, or related field Expert level knowledge in MS Excel (current versions) and MS PowerPoint Preferred Qualifications: Master's in Business Administration, Business Operations, Computer Science, Information Systems, or related field Salesforce Certified Administrator, Advanced Administrator, or Business Analyst Experience using, interacting and supporting established API or programmatic integrations Minimum Qualifications: Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field. OR High School Diploma or equivalent and 2+ years of relevant work experience.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Overview: Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. Modifies existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Confers with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Stores, retrieves, and manipulates data for analysis of system capabilities and requirements. Designs, develops, and modifies software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. The responsibilities of this role include Working independently with no supervision. Making decisions that are significant in impact, influencing overall program or project success, finances, and/or the ability to meet objectives; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that have substantial impact on the organization). Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory. Regularly determines what needs to be done and is involved with sharing innovative solutions to achieve broad policies and objectives. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. PRINCIPAL DUTIES AND RESPONSIBILITIES Seeks information within and outside of team to identify and manage overarching technical issues and wide-ranging solutions. Resolves design and technical issues related to technical area of expertise. Serves as a technical expert for technology related to an overall large system. Determines best strategies to solve current and future technical challenges associated with area of expertise. Collaborates with others inside and outside of project team to accomplish project objectives. Solves highly complex technical problems that affect multiple software layers or teams. Makes significant decisions as it pertains to the approach in coding large features or modules. Acts as a tech lead and on major projects to ensure they are driven to completion. Consults with other large project team leaders to determine how best to address a new or unique problem. Analyzes project requirements to determine time and resources required. Reviews and advises on coding efforts to ensure that projects are completed to specification. Works with high-level representatives from other functions (e.g., testing group, product group, customers) to integrate plan for software design of large initiative. Networks with customers and colleagues within and outside of Qualcomm to gain insight, ideas, and connections. Discusses state of software solution, approach, or other information with customers and others outside of Qualcomm. REQUIRED COMPETENCIES (All competencies are required upon entry) Analyzing Complex Information - The ability to collect information from a variety of different sources (e.g., platform level performance, resource constraints, performance dashboards, etc.), and identify fundamental patterns/trends across sets of highly complex data. This includes the ability to gather, integrate, and interpret high level information from multiple sources. Building Trusting Relationships - The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, showing interest in the other person, and relating well to people regardless of personality or background. Communicating Effectively - The ability to compellingly communicate one's perspectives and ideas to all levels of the organization. This includes the ability to convey complex information in an engaging way, adapt the message, delivery, and point-of-view based on the audience's real-time or anticipated reactions. This also includes active listening, and eliciting questions, participation, and buy-in from the audience. Communication - The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing. Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, seeing multiple futures, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions. This also includes the ability to plan and implement unconventional ideas and speculate about alternative futures without all of the data. Dealing with Conflict - The ability to quickly and directly address problems, find common ground, and persevere on tough assignments. This includes having the willingness to be centrally involved in debates and facilitating conflict discussion and resolution. Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources. Demonstrating Personal Flexibility - The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others. Getting Organized - The ability to be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles. Mentoring and Coaching - The ability to develop, coach, and mentor associates. This includes the ability to provide development experiences and network opportunities, advise, and teach to prepare associates for effective job performance. Software Engineering - Knowledge of the overall process for developing new software. This includes knowledge of the roles and responsibilities of software engineering and other functions, major phases, checkpoints and deliverables. This also includes the ability to identify common issues and considerations for bringing a new product to the marketplace. Software Optimization - Knowledge of techniques and approaches to optimize software for specific hardware platforms. This includes basic practices in software optimization and the interaction between software and the hardware platform. Taking Initiative - The ability to attack work activities with drive and energy, understanding the impact of work on key metrics, and making decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion. Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures. This also includes the ability to identify available resources for troubleshooting. Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on, and focusing on the critical few tasks that add value while putting aside or delaying the rest. Minimum Qualifications Bachelor's degree in Engineering, Electronics and Communication Engineering, Information Systems, Computer Science/Engineering or related field. 8+ years Software Engineering or related work experience. 4+ years experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications Strong knowledge and hands-on experience with the OS concepts, Linux Device Driver, and other RTOS, Hypervisors, Containers etc Experience with the wireless Modem technologies such as 4G/5G, DSDA, DSRC/CV2X, Antenna & Compensator SW design and Validation. Experience with the Telematics Modules architecture, SW Design and Development and commercialization. Knowledge on the Automotive systems and experience with the SW development according to ASPICE and other agile methodologies. 4+ years experience with Programming Language such as C, C++, Java, Python, etc. 15+ years Software Engineering or related work experience. 5+ years experience working in a large matrixed organization. 3+ years of work experience in a role requiring interaction with executive leadership (e.g., Director/ Sr Director or Vice President level and above). Master's Degree in Engineering, Electronics and Communication Engineering, Information Systems, Computer Science/Engineering or related field. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience. ORMaster's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience. ORPhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc.

Technical Support Specialist We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. What will you do Duties and responsibilities Provide technical and application support via phone and email in a professional and timely manner Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience Contributes to SOPs, new procedures and updates as needed Adherence to specific day-to-day work instructions case management in Salesforce, reporting, meeting the SLA s and FCR (First Call Resolution) targets specified by the in-line Manager \ What are we looking for Qualifications A degree in engineering is a must, preferably B. E / B. Tech / M. Tech/BCA/MCA/Bsc(IT/Cs) Experience required Proven experience of 4- 9 years in technical troubleshooting. Ability to work in shifts all time zone in US (primarily 6. 30pm to 3. 30am IST) Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment How will you do it Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Knowledge, skills, and abilities required Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Strong customer service know-how Salesforce CRM usage will be an added advantage Information Security Responsibilities Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

IDEAL DELIGHT SERVICES is looking for Marketing Automation Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing automation strategies to enhance campaign efficiency. Collaborate with marketing and sales teams to support automation efforts. Monitor and optimize marketing automation campaigns for performance and ROI. Analyze data and generate reports on marketing automation performance. Stay updated on industry trends and best practices in marketing automation. Provide training and guidance to marketing team members on automation tools and techniques. Prepare and maintain documentation for marketing automation processes and activities.

Salesforce engagements as Solution Architect / Technical Architect with Lightning Web component, AURA and Integrations. (Or) Salesforce Pardot (Marketing Cloud Account Engagement)

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Req ID: 326031 We are currently seeking a Oracle CPQ Developer_326031 to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Role Scope / Deliverables Routine Support Provide support for application production environment, resolving issues, and taking preventive and corrective steps in accordance with SLA"s. Provide Incident and/or problem management for software or configuration defects. Provide configuration management for modifications required to correct defects/problems. with delivered/implemented functionality. Update tickets with proposed solution. Provide Unit Testing for incidents and service requests as required, prior to handing off to PPD to User Acceptance Testing. Collaborate with internal PPD teams on issues that may involve Interfaces, Middleware, Infrastructure, Database, Security, and others. Provide updates to functional and technical design documentation. Work directly with Oracle Support on service requests raise with Oracle for request that fall under PPD"s support contract with Oracle Routine Maintenance Perform data integrity checks on the Oracle CPQ system and data fault clearance. Provide basic PROD application monitoring as mutually agreed upon to PPD Application Manager. Provide release management services for Oracle CPQ Cloud updates Enhancement Services Provide enhancement services for minor enhancements to existing functionality. Key Skills: Knowledge and experience supporting and developing Oracle CPQIncident management, change management, SLA managementGood documentation practices

Req ID: 320606 We are currently seeking a Oracle CPQ consultant to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Oracle CPQ Developer Accountabilities Build a deep understanding of sales and quoting processes with aim for continuous improvement Understand current CPQ solutions and identify areas that could be standardized or consolidated. Work with Flowserve business to understand requirements to implement CPQ solutions. Design and architect CPQ configurations and commerce flows that enable cross selling of different products (pumps, valve and seal equipment). Participate in the hands-on build of the designed solution. Ensure all solutions are built to scale and work across various product lines Participate in testing and deployment of CPQ solutions to develop and maintain a stable, efficient CPQ environment. Scrutinize and review both existing and proposed solutions, with an emphasis on performance and stability. Work with other team members to integrate CPQ with our Salesforce CRM, ERP and other enterprise systems. Provide troubleshooting and programming support for the current Flowserve applications running on Oracle CPQ. Reinforce lessons-learned through continual collaboration and refinement of solutions and ideas submitted by team members. Play a prominent role within the CPQ Solution Delivery team as a thought leader during the Enterprise CPQ program. Basic Quali fi ca ti ons Minimum of 4 years of Oracle CPQ experience is required. Experience with commerce flows within CPQ is highly desirable. However, any CPQ experience will be considered. Knowledge and experience with the following languagesSQL, Java or C

Req ID: 312218 We are currently seeking a nCino QA to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). How You"™ll Help Us: We have an immediate need for an experienced QA who specializes in Automation and Manual testing to assist our client with the continuous growth of their company. Why the Role Is Important: You will be responsible to be a part of the testing team and making sure we deliver beyond client expectations. Our clients need to know they can trust the deliverables and services NTT DATA delivers and you will maintain our reputation for reliability. We will make sure to equip you with the required tools you need to exceed expectations in our projects. Once You Are Here, You Will: Liaise with managers to ensure that the test plan aligns with the overall project Deliver detailed reports to all levels of stakeholders, discussing progress and addressing any issues that have been identified Be a part of the team and assist with the overall project delivery Required Skills & Qualifications: At least 8+ years' experience within the testing domain In depth knowledge of software testing (manual and Automation) Prior knowledge about nCino(LOS) as a system is mandatory Manual web-based and API testing using POSTMAN tool and automation of scripts using common automation tools like selenium. Designed the Requirement Traceability Matrix from the given user stories by creating the high-level scenarios from the acceptance criteria and corresponding low-level scenarios/test cases following the different types of testing methodologies. Perform Smoke and Sanity testing on the build-drops. Perform different types of Black Box testing on the given stories. Performed high-level end-to-end testing (Integration) of the entire application to ensure no critical break in the flow. Take part in the Defect Triage Call to discuss the validity of the bug. Raise defects based on failing acceptance criteria using JIRA Attend all Agile ceremonies including Daily Stand-ups, Sprint Planning, Review/Demo, and Sprint Retro. Also took part in estimation during the planning phase. Attend 3 Amigos meetings and clarify all the doubts regarding acceptance criteria and scope of testing of specific features. Preferred: API/ nCino LOS services testing experience. Ideal Mindset: Flexible, open minded approach to work and a willingness to learn Communication, group dynamics, collaboration and continuous improvement are core "“ being best practice driven Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

Role Overview We are seeking a dynamic CRM Developer to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. Key Responsibilities The CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails: Strategic Planning & Implementation Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs. Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction. Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency. Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations. Data Management & Optimization Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information. Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals. Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations. Collaboration & Communication Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements. Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress. User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities. Continuous Improvement & Innovation Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement. User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies. Qualities We Value Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions. Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a related field. Experience: Preferably proven experience as a CRM Developer or in a similar role. Technical Proficiency: Strong understanding of CRM systems and data management principles. Interpersonal Skills: Excellent communication and interpersonal skills. Skills Foundational Skills CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives. Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions. Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Technical Skills CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Integration Management: Familiarity with managing CRM integrations with other business tools and applications. Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Work Arrangement: Office Work Schedule: 6 days a week.

6-12 years’ experience in Configit / Configit Ace Experience in .Net is preferred. Understand and analyse the product data, specifications, engineering rules Lead and define the CPQ model structure using industry best practices Understand Sales BOM, EBOM, MBOM Build and support CPQ data model with configuration structure, product rules Responsible for completeness and correctness of CPQ data model with all respects with the input from engineering team Optimize and lighten the CPQ model for better performance Re-designing or supporting the redesign of existing product Models Develop Rules, Scripts as part of the CPQ model Own and demonstrate functional leadership by demonstrating domain expertise Identify opportunities for improvements to promote continuous improvement in quality, timeliness, cost and service Manage small team to improve support and service, resolving issues and delivering outcome

Senior Project Manager with: 712 years of experience Salesforce project delivery experience Hands-on experience with Agile/Scrum methodologies Excellent client communication & stakeholder management Proven ownership of end-to-end project delivery

About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Finacle customization version 7. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Finacle customization version 7. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Finacle customization version 7. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? About The Role Salesforce Platform Development Competency Head" is responsible for leading a Center of Excellence (CoE) focused on developing and maintaining Salesforce solutions within an organization, overseeing the design, implementation, and governance of all Salesforce platform development activities, ensuring adherence to best practices, and acting as the technical authority on the platform, while collaborating closely with business stakeholders to align Salesforce capabilities with strategic goals. Key Responsibilities Strategic Leadership Establish and manage the Salesforce CoE vision, strategy, and roadmap, aligning with overall business objectives. Define and enforce Salesforce development standards, best practices, and governance guidelines. Identify opportunities to leverage Salesforce platform capabilities to optimize business processes. Technical Expertise: Deep understanding of Salesforce development tools including Apex, Visualforce, Lightning Web Components, Flows, Process Builder, integration, and data management features. Design and architect complex Salesforce solutions, ensuring scalability, performance, and security. Lead technical design sessions, providing guidance on solution development, integration, and data migration strategies. Team Management Lead and mentor a team of Salesforce developers, providing technical guidance and career development opportunities. Manage project timelines, resource allocation, and quality assurance processes for Salesforce development initiatives. Collaborate with cross-functional teams including business analysts, project managers, and system administrators to deliver successful Salesforce solutions. Implementation and Maintenance Oversee the implementation of new Salesforce features, customizations, and integrations. Conduct code reviews, ensure adherence to coding standards, and address technical issues. Monitor Salesforce system performance, identify bottlenecks, and implement optimization strategies. Change Management and Training Build a strong community of Developers, Dev leads, Tech Leads, Architects. Develop and deliver training programs to educate users on new Salesforce functionalities and best practices. Facilitate user adoption and manage change related to Salesforce updates and upgrades.