659 Salesforce Crm Jobs - Page 21

This role assists clients in the selection, implementation, and production support of application packaged solutions. They use in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business environment in order to achieve client expected business results. This expert will serve as the primary consultant on implementations of Concurs Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on experience on SAP Concur for 8-12 years One end of end implementation experience is required. Experience in configuring the system according to client needs and scope of Concur products/services Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules Preferred technical and professional experience Good communication skill Experience in any ERP and HR module will be plus

About Infinity Learn Infinity Learn, backed by Sri Chaitanya Education Group, is a hub of DIGITAL TALENT who are well-equipped to define the futuristic approach for the learners. Our result-oriented and passionate team is committed to making the process of learning infinite and fun. Wewant to build INNOVATION READY TECHNOLOGY to make the best of online education. We value outcomes to constantly improve our processes and approach towards the ever-growing & evolving learners' community. We bring course design models that present the components of learning in a flexiblecourse structure that gives students the option of attending sessions face to face, online or both. About the Role: Academic Counsellor is the face of Infinity Learn for all our students & parents and will help them understand how to leverage Infinity Learns products for their learning for Grades 6 to 12+. This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading Infinity Learns unique way of learning. Roles & Responsibilities Sales Achievement: Drive sales growth by consultative outbound calls & follow-up calls daily with prospective students & their parents. Develop and maintain a robust sales pipeline and manage the sales process till closure. Client Engagement: Handle Objections and Price Negotiation to generate Sales Revenue. Product Knowledge: Develop a deep understanding of the company's products and services, effectively communicating their benefits and value propositions to potential clients. Desired Skills Strong sales acumen and a results-oriented mindset. Excellent communication and negotiation skills, with the ability to build rapport and trust with clients. Ability to work independently and as part of a team in a fast-paced environment Proficiency in using CRM software and other sales tools. Comfortable working with 6 days in a Fast-Paced Environment Qualification Experience: Minimum of 1 years of successful sales experience, with a history of achieving or exceeding sales targets and earning incentives. Minimum 1 year of sales experience in the K-12 EdTech industry. Industry Knowledge: Experience in the EdTech industry, particularly with products and services for the K-12 education sectors Test Prep segment, is highly preferred. Education: Bachelor's degree. Working Days: 6 days working week. Monday Fixed week off Candidate needs to bring your own deviceI

Role: Salesforce Business Analyst Experience: 3 to 5 years Location: Noida (Work from office) Shift Timings: AUS Shift (8:00 am to 5:00 pm) Girikon is seeking an experienced Salesforce Business Analyst with 2 to 4 years of IT service industry experience to join our dynamic team. The ideal candidate will possess strong expertise in salesforce administration and configuration, coupled with excellent communication and documentation skills. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between business requirements and technical solutions, ensuring the successful implementation and optimization of Salesforce solutions. Responsibilities include but are not limited to: -Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. -Leading ongoing reviews of business processes and developing optimization strategies. Effectively communicating insights and plans to cross-functional team members and management. -Gathering critical information from meetings with various stakeholders and producing useful reports. -Convert roadmap features into smaller user stories. -Write clear and well-structured business requirements/documents. -Preparing Weekly Status Reports and Minutes of Meeting. -Performing user acceptance testing. -Providing implementation demonstration to the client after each Sprint Iteration. -Prioritizing initiatives based on business needs and requirements. -Ensuring solutions meet business needs and requirements. Skills & Qualifications: -Minimum experience of 3+ years as a Salesforce business analyst. -Exceptional verbal & written communication. -Experience defining strategy, developing requirements, and implementing practical business solutions. -Experience in Project coordination with high-level stakeholders. -Proficiency with Agile development tools - Jira, Confluence, etc. -Experience working multiple projects, multiple teams, & Clients on complex Salesforce projects implementation and deployments. - Experience working on Sales, Service, and Experience Clouds. Non-for-profit Cloud/NPSP would be an added advantage. -Willing to learn new technology platforms. Benefits: -Attractive compensation as per the industry standards -Flexible work arrangement -Family health cover -Provident fund -Gratuity (as per govt. rules) Share your profile at: careers@girikon.com

Role Overview We are seeking a dynamic CRM Project Manager to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. Key Responsibilities The CRM Project Manager at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails: Strategic Planning & Implementation Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs. Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction. Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency. Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations. Data Management & Optimization Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information. Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals. Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations. Collaboration & Communication Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements. Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress. User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities. Continuous Improvement & Innovation Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement. User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies. Qualities We Value Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions. Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a related field. Experience: Preferably proven experience as a CRM Project Manager or in a similar role. Technical Proficiency: Strong understanding of CRM systems and data management principles. Interpersonal Skills: Excellent communication and interpersonal skills. Skills Foundational Skills CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives. Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions. Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Technical Skills CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Integration Management: Familiarity with managing CRM integrations with other business tools and applications. Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Work Arrangement: Office Work Schedule: 6 days a week.

Role Overview We are seeking a dynamic CRM Associate Product Manager (APM) to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. Key Responsibilities The CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails: Strategic Planning & Implementation Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs. Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction. Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency. Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations. Data Management & Optimization Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information. Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals. Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations. Collaboration & Communication Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements. Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress. User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities. Continuous Improvement & Innovation Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement. User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies. Qualities We Value Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions. Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a related field. Experience: Preferably proven experience as a CRM Associate Product Manager or in a similar role. Technical Proficiency: Strong understanding of CRM systems and data management principles. Interpersonal Skills: Excellent communication and interpersonal skills. Skills Foundational Skills CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives. Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions. Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Technical Skills CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Integration Management: Familiarity with managing CRM integrations with other business tools and applications. Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Work Arrangement: Office Work Schedule: 6 days a week.

Hi, We are having an opening for Manager IT-Digital Marketing Lead at our Mumbai location. Job Summary : Desired Skills & Experience Candidate should have worked on end-to-end Digital marketing Tech stack for a consumer business, preferably as a team lead, and having experience of handling multiple partners and agencies. Minimum of 8-10 years of experience in a full cycle implementation as well as in support projects. Varied experience in different domains of Digital marketing like SEO, SCM, Google Analytics, email, whatsapp and sms marketing etc Should have demonstrated exemplary performance in driving website traffic, brand awareness, digital footfall, lead generation and revenue growth Candidates with hands on experiences in Customer Engagement Platforms like WebEngage, CleverTap etc. Demonstrated track record for maintenance and upliftment of digital assets and content management in an MNC or matrixed organization Should have worked in cross functional setup, with multiple stakeholders across IT, Sales & Marketing Preferred experience in other allied ATL modes of communication and technical systems Proficiency in latest and appropriate Cloud and AI/ML services and offerings Areas Of Responsibility: Roles & Responsibilities * End to end ownership of implementation, uptime and maintenance of all digital marketing assets, including content management * Provide consultative support and execute new tech initiatives to support marketing strategies of brand awareness and customer acquisitions * Facilitate the implementation and support of new Digital Marketing strategies from the IT side * Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. * Facilitate workshops to collect business requirements. * Map client business requirements, processes and objectives; develops necessary product modifications to satisfy customers needs. * Design, customize, configure and testing of the digital marketing assets * Identify gaps, issues and work around solutions. * Act as liaison with internal customer for troubleshooting: investigate, analyze, and solve software problems. * Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. * Proactively identify and propose business process and/or system enhancements. * Provide consulting services on both new implementations and existing support projects. * Act as a liaison between the business functions and the technical team. * Provide ad-hoc training and user support as required help in upskilling of both IT and Business users by fostering awareness of new age technology and platforms * Work self-directed and independently; may act as subject matter mentor to more junior members. Educational Qualification : BE/ BTECH/MBA Specific Certification : Digital Marketing specialization, Google Analytics Experience : Min. 8 to 10 Years in Digital Marketing

Role: Salesforce Developer. Exp: 8 to 13 yrs. Loc: Hyd & Remote Np: Immediate Joiners, who can join in 30 days. Skills: Salesforce LOS (Loan Origination System), Apex, Lightning Web Components (LWC), Visualforce, Heroku, and PostgreSQL

Title: Demand Gen/ Performance marketing Manager Location: Pune / Remote Engagement: Full time Reporting Marketing Director About the employer: The employer focuses on shaping the future of payments technology With experience building highly innovative solutions and products, they combine their deep technology proficiency with unmatched domain expertise in Payments and Fintech, enabling them to deliver unparalleled quality and value in everything they do For the last 26 years, their team has worked with a diverse global customer base, ranging from startups to Fortune 500 financial leaders, all focused on digital transformation and driving innovation in payments, About the role: This Demand Generation & Performance Marketing Lead role is for you if you are driven by developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process You should be able to support the marketing teams goals, thrive in a quick sales cycle environment, and meet marketing demand generation targets, Role Requirement: Account-based Marketing (ABM) skill: Review and understand Ideal Customer Profile (ICP) for benchmarking targeted personas across channels and executing ABM campaigns, Identify and nurture potential leads from email, social, web, PPC, and other demand-generation campaigns, Liaise with marketing vendors for demand generation execution, Build and manage acquisition campaigns across various channels including email, social, SEM, and display to drive revenue and increase ROI, Perform competitive analysis on ICPs and work on social selling strategies, Effectively communicate complicated analyses by developing easy-to-use reporting or visualization dashboards (demand funnel, marketing planning and budgeting, marketing ROI, operational efficiency, campaign impact, awareness, events, and strategic KPIs), Source new sales opportunities through lead follow-up via LinkedIn Sales Navigator, Email & PPC campaigns, Research, list, and evaluate demand generation channels that we can leverage, Interact with internal senior sales & BD professionals on calls/emails and help them sell better, Provide regular pipeline forecasts to the marketing team, management, and sales leadership as required, Understand the strategic direction set by the marketing team and senior management, Maintain data and reports on a daily basis, Analyze key trends of the sales region/territory and improve on follow-up and lead nurturing processes Desirable skill: Experience working with SEO/SEM, Programmatic Advertising, LinkedIn Ad & Sales Navigator, PPC, Google Ad, Salesforce CRM, Zoho Marketing Automation, D&B Hoovers, Bombora, ZoomInfo, and Lusha Skillset and Experience Requirement: Previous work experience in quantitative marketing role managing strategy and execution on email, social, search, content syndication, and other performance-marketing channels, Highly Desirable: Experience in working with customers from the North America and Canada region Track record of achieving monthly/quarterly MQL + SAL numbers Excellent verbal [neutral accent], written communication and presentation skills Proven ability to work independently Strong project management skills, Advanced understanding of Excel, Reporting Tools Qualifications (Desirable but not mandatory >> experience, skillset and attitude prevail over qualification) Bachelor's degree with a focus in marketing, or business administration 8 -10 years working in demand generation and performance marketing roles Desirable: Experience working with IT/Software product and/or services company (FinTech, Payments Technology company experience desirable) in a B2B environment Marketing and Sales Certifications: ABM, Google Analytics, Google Ad, LinkedIn Ad, Marketing Automation, HubSpot, Salesforce Pardot Specialist, Salesforce Administrator Good attitude, honest with setting the expectations, high integrity, confidence with humility, appetite for constant learning, and a drive to be better by 1% each day

* Good working knowledge on Oracle and Salesforce enterprise solutions. * Identifying market opportunities, developing business cases and delivering business closure for Enterprise Solutions (Oracle & Salesforce CRM). * Strong understanding of how digital tools and AI can enhance sales processes and client engagement. * Market knowledge on Enterprise Solutions in the Kolkata region. * Good working knowledge on Oracle and Salesforce enterprise solutions. * Identifying market opportunities, developing business cases and delivering business closure for Enterprise Solutions (Oracle & Salesforce CRM). * Market knowledge on Enterprise Solutions in the Kolkata region.

Job Type: Full Time Job Description: Key Responsibilities: Design, develop, and configure Salesforce CPQ solutions to meet business requirements.Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Build and maintain custom configurations, visualforce pages, and Apex code. Develop and execute test plans to ensure quality deliverables. Provide technical support and troubleshooting for Salesforce CPQ functionality. Keep up-to-date with Salesforce updates and advancements to ensure effective implementation. Ensure data integrity and migration of data across Salesforce instances. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. Salesforce Certified CPQ Specialist is preferred. 3+ years of experience as a Salesforce Developer. Proven experience in implementing and customizing Salesforce CPQ solutions. Strong understanding of Salesforce best practices, coding standards, and security requirements. Excellent problem-solving skills with a keen attention to detail. Strong communication skills to interact with stakeholders. Skills Salesforce CPQ Apex Visualforce SOQL REST/SOAP APIs JavaScript Salesforce Lightning Data Migration Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Zuora Revpro Developer1 Job Title: Zuora RevPro Developer Location: Offshore (Remote) We are seeking a skilled Zuora RevPro Developer with 3 to 5 years of hands-on experience to join our offshore development team. The ideal candidate will have a strong background in revenue recognition systems, particularly with Zuora RevPro , and experience in implementing, customizing, and supporting revenue automation solutions. Key Responsibilities: Work on the design, configuration, and development of Zuora RevPro solutions based on business requirements. Participate in implementation projects including requirement gathering, solution design, testing, and deployment. Collaborate with cross-functional teams including Finance, IT, and external stakeholders to support revenue automation and compliance. Develop and maintain technical documentation, data mapping, and configuration guidelines. Monitor and support ongoing RevPro jobs, schedules, and integrations. Troubleshoot issues, identify root causes, and implement fixes or improvements. Ensure compliance with ASC 606 revenue recognition standards and best practices. Required Skills and Qualifications: 35 years of hands-on experience with Zuora RevPro implementation and support. Solid understanding of revenue recognition principles (ASC 606) . Experience with RevPro configurations, data ingestion, rules engine , and reporting. Knowledge of SQL , data mapping, and ETL processes related to RevPro. Experience working with ERP systems (e.g., Oracle, SAP) and cloud billing platforms is a plus. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

Quotation for Standard and Non-Standard items for External and IC Business Reply to TQs at quotation stage after submission Monthly Review of Sales and OI with ASM business model wise Price List & ARC Quotation Follow Ups Update Sales and OI Tracking File monthly and share with ASM and BM heads Customer Visit New Business Account Opening Teams Meeting with IC stake holders to review the IC sales Listing and Certification New Product Development Catalogue preparation Graduate in Maths & Physics or Mechanical Engineering Work-life integration Employee discounts Attractive remuneration system Flexible working hours Good development opportunities Health initiatives Mobile working

The Collections focus specializes in the resolution of outstanding invoices and delinquent accounts. Works directly with clients. Audits and analyzes aging reports, tracking collection efforts and initiates outside collection approach for unresolved delinquent accounts. Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with clients to negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts. Employees who perform routine tasks such as collection calls should be matched to Collections Support or Credit/Collections Support for employees supporting both credit and collections. Match employees who are responsible for evaluation of risk and the establishment of customer s credit limits to Credit. Bachelors degree in Accounting/Finance preferred. 4+ years in the Collections process. Experience in Shared Services of a multi-national company preferred. Expert in Google Sheet and other Google Suite, MS Excel. Knowledg

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: MSD365 Customization and Configuration. Experience5-8 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Collibra. Experience5-8 Years.

Job Title:SFMC Developer Experience5-10 Years Location:Chennai, Trichy (Hybrid) : We are looking for a Salesforce Marketing Cloud (SFMC) Engagement Developer to join our dynamic team. The ideal candidate will have expertise in configuring, developing, and implementing solutions within SFMC, with a strong focus on Journey Builder, Automation Studio, Email Studio, and AMPscript. The role requires a deep understanding of customer segmentation, personalization, and multi-channel campaign execution to enhance engagement and drive business growth. Key Responsibilities: Develop and implement personalized, automated customer journeys using Journey Builder and Automation Studio. Design and optimize email templates using AMPscript, HTML, and CSS for dynamic content personalization. Work with Marketing Cloud APIs to integrate external data sources and enable seamless data synchronization. Leverage Data Extensions, SQL, and Contact Builder to manage and segment audiences efficiently. Collaborate with marketing, data, and business teams to translate requirements into SFMC solutions. Implement triggered sends, transactional messaging, and audience targeting to improve engagement. Monitor campaign performance, troubleshoot issues, and optimize workflows for efficiency. Ensure compliance with email marketing best practices, CAN-SPAM, and GDPR regulations. Required Skills & Qualifications: 5+ years of hands-on experience in Salesforce Marketing Cloud (SFMC) development. Proficiency in Journey Builder, Automation Studio, Email Studio, and Content Builder. Strong expertise in AMPscript, SQL, and SSJS (Server-Side JavaScript) for dynamic content and automation. Experience with REST and SOAP APIs for integrating SFMC with external systems. Understanding of Data Extensions, Contact Builder, and Audience Segmentation. Experience in multi-channel campaign execution (Email, SMS, Push, Advertising Studio). Ability to analyze marketing data and optimize customer engagement strategies. Strong problem-solving skills with a data-driven approach to campaign improvements. Familiarity with Salesforce CRM, Data Cloud, and Marketing Cloud Intelligence (Datorama) is a plus. Salesforce Marketing Cloud Developer Certification is highly desirable. If you are passionate about data-driven marketing and automation and have the technical skills to deliver personalized customer experiences, we’d love to hear from you!

Job Title:Salesforce Developer Experience5-10 Years Location:Chennai - Hybrid : Job Mode/Contract SkillsetApex, LWC, Integration & deployment Budgetupto 35 LPA (including Var Pay)

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward In this role, your responsibilities may include: Responsible for implementing the Oracle CPQ Application functionalities. Developing/enhancing Business requirements across all the modules within Oracle CPQ Cloud i.e Configuration, Commerce, Document designer, Integration etc. Technical Detailed designing, solution designing of CPQ Application. Implementing the CPQ solution and having good knowledge in CPQ,SAP/SFDC Applications Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Oracle CPQ Big machines Strong Implementation experiences in Oracle CPQ Cloud Experience in BML, CCS/JQuery and XML Experience in Configuration, Commerce, Integration and Document Designer/Doc Engine Experience in integrating SFDC, external system with CPQ Cloud Strong experience in BOM & ABO Implementation Preferred technical and professional experience Should have good communication skills. Oracle CPQ certifications would be a plus point Should have strong analytical and conceptual skills

As a Campaign Specialist, you are responsible for handling clients across industries within the quality space. You will be responsible for managing the complete investigation process related to quality and compliance controls. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Your primary responsibilities include: Build campaign journeys, filter entry audience Build emails using content builder in SFMC Creation email communication by drag and drop Communicate with market point of contacts Investigate journey bugs Create and update data extensions for send and personalization requests Attach creatives to a journey for final deployment Build cloud pages whenever required to connect the email using CTAs Creation of user input form pages Ability to write to Data Extensions Build required automation in Automation Studio whenever required Build error and exception handlers to prevent unhandled risk Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 3+ years of experience in Marketing Automation Minimum 2+ years of experience using AMP scripting Minimum 2+ years of responsive HTML, CSS & JavaScript coding experience Basic HTML knowledge Understand campaign brief and campaign flow Able to communicate with market representatives to clarify campaign Preferred technical and professional experience Good Communication skills

Role: Senior Salesforce Business Analyst Experience: 8 to 10 years Location: Noida (Hybrid) Shift Timings: UK Shift (1:00 pm to 10:00 pm) Girikon is seeking an experienced Senior Salesforce Business Analyst cum Project Manager with 8 to 10 years of IT service industry experience to join our dynamic team. The ideal candidate will possess strong expertise in salesforce ecosystem, administration and, configuration, coupled with excellent communication and documentation skills. As a Senior Business Analyst, you will play a crucial role in bridging the gap between business requirements and technical solutions, ensuring the successful implementation and optimization of Salesforce solutions. Skills & Qualifications: Excellent knowledge of Salesforce Admin. Polished personality with exceptional verbal & written communication skills. Extensive exposure to Salesforce support/ managed services working model Good collaboration & negotiation skills so that there is a win-win for all parties: external & internal stakeholders. Ability to think ahead, understand forecasts and plan accordingly. Salesforce CPQ (Revenue Cloud) knowledge will be a big plus Minimum experience of 8+ years as a business analyst in Salesforce ecosystem. Experience defining strategy, developing requirements, and implementing practical business solutions. Experience in Project Co-ordination with high level stakeholders. Proficiency with Agile development tools - Jira, Confluence, etc. Experience working on multiple projects, multiple teams & Clients on complex Salesforce projects implementation and deployments. Benefits: Attractive compensation as per the industry standards Flexible work arrangement Family health cover

Role: Campaign Monitoring Specialist Location: Bangalore Shift: 3pm - 11:45pm (GMT) Skills Required: Minimum 3 years into Campaign Monitoring/ Analysis. Monitor/ Analyze all the campaign run by the email marketing team. Any Marketing Automation tool will work - Salesforce Marketing Cloud or (Eloqua, Marketo, Pardot, if not SFMC). To publish and create reports as per business requirement (PowerBi is good to have skills). Need experience with automation studio, ampscript and SSJS (Need Immediate to Max 30 Days Notice ) *************************************************** IMMEDIATE JOINERS REQUIRED Send your updated CV directly to: 9152808909 **************************************************** About role: As Campaign Monitoring team member, you will be responsible for ensuring the optimal performance and effectiveness of automated processes and customer journeys within Salesforce Marketing Cloud. With a focus on continuous improvement and proactive problem-solving, your primary objective will be to monitor, troubleshoot, and optimize campaigns throughout the lifecycle to maximize engagement and campaign effectiveness while driving positive customer experiences and minimizing issues and disruptions. Key Responsibilities: Monitor the performance of singles send email campaigns, automations and customer journeys to ensure they are running as intended within Salesforce Marketing Cloud. Analyze key metrics and performance indicators to identify trends, anomalies, and areas for improvement. Work within the Marketing Automation team to understand the end to end processes of marketing automation campaigns Proactively identify and address issues, such as delays, errors, or drop-offs that may impact campaign effectiveness. Investigate technical issues related to SFMC automations and journeys, including data synchronization problems, automation failures, and journey errors. Collaborate with internal stakeholders and SFMC support teams to resolve complex issues in a timely manner. Generate and analyze reports on campaign performance, highlighting key metrics, trends, and actionable insights. Communicate findings and recommendations to relevant stakeholders, including marketing automation team members and business campaign managers Qualifications: Bachelor's degree in marketing, or related field. 3-5 years professional experience running marketing automationcampaigns and/or in marketing analyst capacity Proven experience with managing Salesforce.com and a Marketing Automation Tool (like Salesforce Marketing Cloud, Hubspot, Eloqua, or Marketo) in a B2B environment required Strong analytical skills with the ability to interpret data and identify actionable insights. Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to troubleshooting. Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. Strong understanding of Microsoft Excel, including but not limited to use of Pivot Tables, VLOOKUP, and Macros Salesforce Marketing Cloud certifications (e.g., Email Specialist) are a plus. Intermediate to advanced knowledge with HTML, SQL, AMPscript, and JavaScript is desirable.

Seeking a highly skilled and experienced Salesforce Marketing Cloud Architect to lead the design, development, and implementation of our Marketing Cloud solutions. The ideal candidate will be responsible for creating scalable solutions and strategies that align with our marketing goals, enhancing customer engagement, and optimizing campaign performance. Roles and Responsibilities Key Responsibilities: Architect end-to-end solutions using Salesforce Marketing Cloud (SFMC) and related Salesforce products (e.g., Sales Cloud, Service Cloud). Define and implement SFMC best practices, including data modeling, contact strategy, automation, and integration. Lead the technical design of marketing campaigns using Email Studio, Journey Builder, Automation Studio, Mobile Studio, and Advertising Studio. Collaborate with marketing stakeholders to gather business requirements and translate them into scalable technical solutions. Design and oversee data integration between Marketing Cloud and external systems (CRM, websites, mobile apps). Guide the implementation of API-based integrations using REST and SOAP APIs. Ensure security, privacy, and compliance (e.g., GDPR, CAN-SPAM) standards are met in all marketing initiatives. Provide technical mentorship and guidance to developers, administrators, and other team members. Stay current with SFMC innovations and recommend strategic improvements to existing architectures. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 6+ years of experience in Salesforce ecosystem with at least 3 years dedicated to Marketing Cloud. Proven experience in architecting and implementing complex SFMC solutions. Expertise in Email Studio, Journey Builder, Automation Studio, Contact Builder, and Mobile Studio. Strong understanding of data modeling and segmentation within SFMC. Hands-on experience with SQL, AMPscript, and SSJS. Experience with REST/SOAP API integrations. Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Consultant, Developer, or Architect) strongly preferred. Preferred Qualifications: Experience integrating SFMC with Salesforce CRM (Sales/Service Cloud). Knowledge of marketing analytics and reporting tools (e.g., Datorama, Tableau). Experience with CDP (Customer Data Platform) or other customer data management tools. Familiarity with Agile or Scrum development methodologies. Soft Skills: Excellent communication and stakeholder management skills. Ability to translate complex technical concepts into business-friendly language. Strong problem-solving and analytical skills. Self-motivated with the ability to manage multiple priorities in a fast-paced environment.

Designation : Pre Sales Head JD Location : Bangalore (Sadashiv Nagar) Experience : 10 to 12 years Budget : 35-40 LPA NOTE : We want candidates only from Real Estate pre-sales with a focus on residential & Plotted development projects Job Summary: - The Pre-Sales Head will be responsible for leading and managing the pre-sales function for residential real estate projects. This includes driving lead qualification, customer engagement, CRM management, and coordination with marketing and sales teams to ensure smooth conversion of leads into sales. The ideal candidate will bring strategic thinking, team leadership, and an in-depth understanding of real estate buyer behavior. Key Responsibilities: Leadership & Strategy Develop and execute pre-sales strategies aligned with business goals and sales targets. Build and lead a high-performing pre-sales team including tele callers, CRM executives, and lead managers. Lead Management Own the entire lifecycle of a lead from generation to handover to the sales team. Ensure timely follow-up, nurturing, and conversion of leads through efficient CRM systems. Monitor KPIs such as lead response time, engagement rate, and lead-to-site visit conversion. Collaboration & Coordination Work closely with the marketing team to ensure quality leads are generated and nurtured. Coordinate with sales teams for seamless transition of qualified leads and feedback loop on lead quality. Liaise with project, legal, and customer relations teams to ensure accurate pre-sales communication. CRM & Reporting Manage and optimize the CRM platform for lead tracking, automation, and analytics. Provide regular reports and insights on lead funnel, pre-sales performance, and customer behavior. Training & Process Improvement Train the pre-sales team on communication, objection handling, and product knowledge. Continuously evaluate and improve pre-sales processes, scripts, and communication workflows. Key Skills and Competencies: Strong leadership and team management capabilities Excellent communication and interpersonal skills Strategic thinking and analytical mindset Proficiency in CRM tools (e.g., Salesforce, Zoho, etc.) Deep understanding of the residential real estate buying cycle Ability to work under pressure and meet aggressive timelines Preferred Background: Prior experience in pre-sales in real estate, Exposure to both online and offline lead generation ecosystems Hands-on experience with digital marketing leads and campaigns Interested candidates can share there cv at jyoti.nath@accordsynergy.com or can call/watsapp at 6359743674

Role & responsibilities: Design & implement APIs and web-based interfaces utilizing Apex code, Web Services, etc. Adhere best practices and standards while developing salesforce applications. Prepare technical design/specification documents from the business requirement. Work closely with the Architecture team, Platform Engineers, implementation partners, 3rd party vendors, and other technology teams. Ensure on-time delivery of the tasks assigned with high quality and standard. Salesforce Sales cloud and PD 1 / 2 Certifications are desired. Responsible for developing and supporting customized and standard solutions that support business requirements and drive key business decisions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement. Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace. Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code. Skills Required: 4+ years of Salesforce development experience Expertise in Apex and Visualforce programming Hands-on experience with Salesforce integration Familiarity with CloudCraze (B2B Commerce) is a huge plus! Strong problem-solving skills, with the ability to work both independently and part of a collaborative team. Non-Technical Skills: Excellent written and verbal communication skills Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team.