Salesforce Business Analyst

About Quadrafort Technologies:

the Challengers

We are Quadrafort - where bold thinking meets intelligent execution.

Key Responsibilities.

• Work closely with stakeholders to understand business needs and translate them into Salesforce solutions.
• Analyse existing workflows and recommend improvements using Salesforce automation.
• Utilize Salesforce reports and dashboards to provide insights for decision-making.
• Collaborate with developers to implement integrations and custom solutions.
• Act as a liaison between business teams and technical teams to ensure alignment.
• Conduct user acceptance testing (UAT) and ensure solutions meet business requirements.
• Provide training to end-users and maintain documentation for Salesforce processes.
• Ensure solutions adhere to Salesforce best practices, governance, and security standards.
• Act as the primary liaison between business units and the Salesforce delivery team.
• Lead workshops, demos, and training sessions for end-users and stakeholders.
• Provide regular updates to leadership on project status, risks, and dependencies.
• Define reporting and dashboard requirements to support business decision-making.
• Ensure data integrity, consistency, and compliance across Salesforce orgs.

Requirements.

• Strong knowledge of Salesforce CRM, Sales Cloud, Service Cloud, and reporting tools.
• 5+ years of experience as a Business Analyst, with at least 3 years in a Salesforce-focused role.
• Strong knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
• Experience with Agile/Scrum methodologies and tools (e.g. Jira, Confluence).
• Proven ability to lead cross-functional teams and manage multiple priorities.
• Excellent communication, presentation, and stakeholder management skills.
• Salesforce Administrator or Business Analyst certification (preferred).
• Ability to identify gaps and propose effective solutions.
• Strong verbal and written skills to interact with clients and teams.