Salesforce Administrator & Functional Support

Job Title: Salesforce Administrator – Functional Support
Experience: 3–5 Years
Work Hours: 3:30 PM to 11:30 PM IST (Flexible)
Job Type: Full-time

Job Summary:

We are seeking an experienced and proactive Salesforce Administrator to manage, enhance, and support our Salesforce platform. The ideal candidate will have 3–5 years of hands-on experience with Salesforce administration, data management, user support, and workflow optimization. This role is critical in ensuring the CRM system remains efficient, secure, and aligned with business needs, supporting teams across Sales, Service, and Marketing functions.

Key Responsibilities:

• Manage daily administration and support of Salesforce users, including setup, roles, profiles, permissions, and licenses.
• Maintain data integrity through regular data hygiene tasks, duplicate management, and audits.
• Design and optimize workflows, process builder flows, approval processes, and validation rules to streamline business operations.
• Create and maintain reports, dashboards, and custom views to support business analysis and decision-making.
• Provide timely functional support and troubleshooting for end users across departments.
• Coordinate with stakeholders to gather requirements and implement platform enhancements or new features.
• Collaborate with IT and development teams for integrations and technical troubleshooting.
• Ensure platform security, manage user access, and follow best practices in data governance.
• Conduct user training sessions, create support documentation, and act as a champion for Salesforce adoption.

Required Skills & Qualifications:

• 3–5 years of professional experience in Salesforce administration and functional support roles.
• Strong understanding of Salesforce platform features including Sales Cloud, Service Cloud, Reports & Dashboards, and standard/custom objects.
• Proficient in workflow automation tools (Flows, Process Builder, etc.).
• Hands-on experience with data import/export tools (Data Loader, Data Import Wizard).
• Familiarity with permission sets, roles, sharing rules, and user access configurations.
• Strong communication and problem-solving skills, with a user-centric mindset.
• Ability to translate business requirements into Salesforce solutions.
• Experience working in a support-focused or ticket-based environment is a plus.

Nice to Have:

• Salesforce Administrator (ADM-201) Certification.
• Experience with third-party apps, integrations, or AppExchange tools.
• Familiarity with marketing automation tools (e.g., Pardot, Marketing Cloud).
• Exposure to agile project management and ticketing systems like Jira or ServiceNow.

Education:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

Benefits:

• Competitive salary and performance bonuses.
• Fixed second-shift timing with flexibility (3:30 PM – 11:30 PM IST).
• Opportunity to work onsite at a growing technology hub in Coimbatore.
• Exposure to cross-functional projects and global teams.
• Learning and development support for certifications.

Job Type: Full-time

Pay: ₹70,000.00 - ₹85,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Application Question(s):

• What is your Notice Period?
• What is current CTC?

• What is your expected ctc?
• What is your current location?

Work Location: In person

Speak with the employer
+91 9865263377