Sales & Customer Support Representative

As a Sales & Customer Support Representative for a Legal CRM & ERM Software with an American Accent preference, your role will be crucial in driving growth, welcoming new clients, and delivering exceptional support to ensure client satisfaction and retention. The software you'll be working with is a state-of-the-art cloud-based CRM & ERM platform tailored for law firms. It aids legal professionals in simplifying case management, client communication, calendaring, billing, and document organization. By integrating AI-driven solutions, data insights, and user-friendly tools, we are transforming the operational landscape of law firms to enhance efficiency and client contentment. Your responsibilities will be divided into key areas: Sales (50%): - Identify, engage, and cultivate potential law firms to introduce the software's solutions. - Plan presentation dates for tailored product demos and presentations aimed at legal professionals" needs. - Collaborate with the marketing team to pursue leads generated from campaigns and events. - Utilize CRM tools to manage the sales pipeline accurately for forecasting and reporting purposes. - Handle social media or any initial contact responses. Customer Service & Success (30%): - Facilitate the onboarding process for new clients and guide them on best practices. - Act as the primary contact point for clients, ensuring seamless adoption and usage. - Proactively engage with customers to drive participation and renewals. Technical & Product Support (20%): - Address customer inquiries through email, chat, or phone promptly. - Diagnose software issues, escalate bugs to the technical team, and ensure timely resolution. - Gather client feedback and collaborate with the product team to enhance features. - Maintain detailed records of client interactions and support cases. Requirements: - Prior experience in SaaS sales, customer success, or support roles (legal tech experience is advantageous). - Strong English communication and presentation skills with a preference for an American Accent. - Tech-savvy with the ability to comprehend and articulate software solutions. - Familiarity with CRM systems. - Problem-solving mindset and a client-first approach. Bonus Points: - Previous experience working with law firms or legal professionals. - Knowledge of SaaS metrics. Job Type: Full-time Benefits: - Remote work opportunity. Language: - Fluency in English with an American Accent is required. - Proficiency in English is preferred. Work Location: Remote For further inquiries, please contact the employer at +91 7980187238. Application Deadline: 15/08/2025 Expected Start Date: 15/08/2025,