Roles and Responsibilities Handle outbound calls by contacting insurance companies in the U.S. on behalf of healthcare providers to follow up on outstanding Accounts Receivable (AR). Prioritize pending claims for follow-up based on aging reports. Verify and validate insurance information provided by patients to ensure accuracy and completeness. Conduct outbound calls while adhering to international communication norms, confidentiality regulations, and HIPAA compliance. Possess a fundamental understanding of the Revenue Cycle Management (RCM) process. Demonstrate knowledge of the U.S. healthcare domain, particularly from the providers perspective, and apply best practices for process improvement. Analyze outstanding claims and initiate collection efforts to maximize reimbursements. Investigate and resolve denied claims efficiently Review Explanation of Benefits (EOBs), document denials, and take appropriate actions to ensure timely claim resolution. Work Timings: 5:30 PM 2:30 AM IST (Night Shift)Preferred candidate profile Experience: 1 to 5 years in AR calling or medical billing (Backend Process). Strong understanding of medical insurance processes and denial management. Excellent communication and negotiation skills. Ability to work in a fast-paced, target-driven environment. Work Timings: 5:30 PM – 2:30 AM IST (Night Shift)Perks and benefits Competitive salary with performance-based incentives. Opportunity to work in a dynamic and growth-driven healthcare domain. Supportive work environment with career advancement opportunities.