We are seeking a dynamic and results-driven Business Development Executive to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
Conduct routine sampling and physical, chemical, and microbiological testing of raw materials, packaging materials, in-process materials, and finished products. Maintain accurate test records and prepare COAs (Certificates of Analysis). Monitor and calibrate laboratory equipment regularly. Identify and report any deviations or non-conformities during production. Maintain environmental monitoring of production areas (especially for GMP compliance). Verify batch records and ensure sample retention procedures are followed. Ensure compliance with GMP (Good Manufacturing Practices), ISO, BIS, and regulatory standards applicable to cosmetics. Prepare and implement SOPs for all quality-related activities. Participate in internal audits, vendor audits, and external inspections. Handle product recalls, market complaints, and deviation reports. Coordinate with R&D and production teams for new product launches and validations. Maintain product quality documentation (Batch Manufacturing Records, QA Release Forms, etc.). Ensure proper labeling and packaging compliance as per the Drugs and Cosmetics Act & Rules.
To lead and support the formulation, development, and testing of innovative cosmetic products in compliance with industry regulations, market trends, and consumer needs. To research, formulate, and develop innovative, safe, and effective skin and hair care products that align with market trends, brand strategy, and regulatory standards. Ensure continuous improvement in product performance, quality, and cost-efficiency.
The Sales Coordinator is responsible for supporting the sales team, coordinating sales-related activities, ensuring customer satisfaction, and managing documentation. This role requires excellent communication skills, organizational ability, and attention to detail. Coordinate and support the sales team in day-to-day operations. Handle order processing, invoices, quotations, and sales documentation. Communicate with clients regarding inquiries, product information, and order updates. Maintain and update customer databases and sales records. Follow up with clients for payments and outstanding dues. Schedule meetings, appointments, and calls for the sales team.
The E-Commerce Manager will be responsible for managing and growing the company’s online business across multiple marketplaces (Amazon, Flipkart, etc.) as well as the brand’s own website. The role involves strategy building, product listings, pricing, promotions, digital campaigns, inventory planning, analytics, and ensuring superior customer experience to maximize revenue and brand visibility.
To innovate, develop, and improve cosmetic and personal care products (soaps, shampoos, skincare, pet care etc.) in line with market trends, customer needs, and regulatory requirements. The R&D Executive will support formulation, testing, documentation, and quality compliance for new and existing products. Strong knowledge of cosmetic science, chemistry, and raw materials. Hands-on experience in formulation and product development. Familiarity with regulatory and safety guidelines. Analytical and problem-solving skills. Good communication and documentation skills. Creativity and a passion for innovation in beauty & personal care.
Research and identify potential leads through online platforms (LinkedIn, Google, social media, directories, etc.). Generate qualified leads through cold calling, email marketing, and online campaigns. Maintain and update the lead database (CRM) regularly. Collaborate with the sales and marketing team to create and execute lead generation strategies. Qualify leads based on business potential and pass them to the sales team for further engagement. Conduct market research to identify new opportunities, industries, and target audiences. Track, measure, and report lead generation metrics and campaign performance. Follow up on leads through calls, emails, and messages to ensure engagement and conversion. Support marketing campaigns, webinars, and promotional activities to attract new prospects.
Coordinate and track sales orders from initiation to delivery, ensuring the correct processing of sales and handling any discrepancies. Customer Communication & Support: Act as a liaison between the sales team and customers, providing accurate information, resolving queries, and ensuring a smooth flow of communication. Sales Reporting and Documentation: Prepare and maintain sales reports, track sales progress, and ensure timely documentation of sales activities, customer interactions, and orders. Sales Team Support: Assist the sales team in managing schedules, preparing presentations, proposals, and contracts, and facilitating training or meetings. CRM Management: Ensure customer data is up-to-date and maintained in CRM systems, and assist with organizing customer information for follow-ups and targeting future sales. Lead Management and Qualification: Support lead generation by qualifying leads, assigning them to the appropriate sales representatives, and tracking lead progress. Coordination of Sales Campaigns:
We are seeking for that employee who have a experience in cosmetics industry. Customer Communication ManagementServe as the main point of contact for customer inquiries, concerns, or requests.Provide timely responses through various communication channels (email, phone, chat, etc.).Issue ResolutionAddress customer complaints, issues, or concerns effectively and professionally.Ensure prompt resolution of any problems or issues related to services, products, or delivery.Information ProvisionOffer accurate and up-to-date information to customers regarding product details, pricing, availability, shipping, etc.Ensure that the customer receives the necessary information to make informed decisions.Relationship ManagementMaintain positive relationships with customers by providing personalized and empathetic service.Build and maintain trust and loyalty with customers through effective communication.Customer Feedback CollectionGather customer feedback on products and services and relay relevant insights to other teams (e.g., sales, support, or product development).Identify trends in customer feedback that may indicate areas of improvement.Collaboration with Other DepartmentsWork closely with other teams (e.g., sales, logistics, support) to ensure that customer requests or issues are addressed in a timely manner.Act as a liaison between the customer and internal departments to ensure smooth workflows.Documenting Customer InteractionsAccurately document customer interactions, including details of inquiries, complaints, resolutions, and follow-ups.Maintain records for reference, future actions, and compliance purposes.Maintaining Service Levels and SLAsAdhere to service-level agreements (SLAs) and internal standards for response time, resolution time, and customer satisfaction.Managing EscalationsIdentify issues that require escalation and ensure they are handed off to the appropriate team or higher-level management.Handle sensitive situations with professionalism, ensuring customers feel heard and valued.Customer Retention and LoyaltyFocus on keeping customers satisfied and engaged, which can increase retention and reduce churn.Implement strategies to ensure customers return for repeat business.If SC will not come so POC will do there work
Data Management and Analysis Ensuring customer data is accurately maintained, segmented, and analysed for targeted marketing and improved customer relationships . Customer Feedback and Improvement: Gathering customer feedback and using it to improve products, services, and customer interactions. Account Management: Ensuring that account managers maintain strong relationships with key clients, upsell/cross-sell, and handle issues proactively. Customer Onboarding: Ensuring new customers have a smooth onboarding experience, which is essential for long-term customer satisfaction and retention.