OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About The Role We are seeking a Data Operations Analyst who will work at the intersection of QBR technical support and Revenue Cycle Management (RCM) data analysis . This role requires a strong mix of technical expertise (SQL, Excel, data validation), critical thinking, and attention to detail. The Analyst will be responsible for creating and enhancing QBR decks, running custom analyses, and ensuring high-quality data accuracy within patient verification and benefits processes. The ideal candidate will bring strong analytical skills, a problem-solving mindset, and the ability to deliver error-free, business-critical outputs for internal teams and clients. What You'll Do Deck Creation & Automation: Run daily deck automations to generate reports (1015%). Own direct connect decks end-to-end: ensure 100% QA, escalate concerning metrics, and transition high-revenue decks to AMs (1015%). Work on custom and strategic QBR decks (3040%), including adding tailored slides, insights, and SQL/Excel analysis that elevate reporting beyond standard decks. Custom Analysis & Data QA Client-Facing Custom Analysis: Support ad hoc requests from clients, including detailed SQL and Excel-based analysis, and develop custom Retool dashboards where applicable. Data Verification: Validate that revenue transaction reports are accurately ingested from EHR systems and reconcile data discrepancies. Quality Assurance Testing: Develop and execute test plans for data ingestion, identify discrepancies, and document QA results. Mathematical/Financial Analysis: Apply quantitative reasoning to validate numerical accuracy in reports and ensure data integrity. Process Improvement: Collaborate with engineering and operations teams to streamline QA processes, data workflows, and reporting accuracy. Documentation & Reporting: Maintain records of QA activities, mappings, and findings, and present reports to stakeholders. Compliance: Ensure all data handling complies with HIPAA and other regulatory requirements. What You Have Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field. Minimum 1 year of experience in data analysis, quality assurance, or technical reporting (healthcare/RCM preferred). Strong technical ability: Proficiency in SQL and Excel (including pivot tables, VLOOKUP, macros, and data analysis). Ability to perform quantitative reasoning to review metrics logically and identify inconsistencies. High attention to detail able to spot even the smallest errors before work is released. Strong communication skills to relay insights, raise concerns, and collaborate across teams. Familiarity with healthcare revenue cycle and financial reporting (preferred). Experience with data visualisation tools (Tableau, Power BI) is a plus. Growth mindset ability to become semi-self-sufficient within 23 months. Willingness to work in India Night Shifts (US Day shift EST to PST). Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. Role Overview The Assistant Manager (Appeals) will be responsible for overseeing the Appeals process in the RCM function, ensuring timely and accurate resolution of denied claims. This role requires hands-on expertise in handling both Inpatient and Outpatient Appeals, with the ability to manage a team of taskers, monitor performance, and drive operational efficiency. The candidate must demonstrate strong analytical, problem-solving, and communication skills to collaborate with payers, clients, and internal stakeholders. Key Responsibilities Supervise day-to-day Appeals operations and ensure SLA adherence for Inpatient and Outpatient claims. Review and analyse denied claims, identifying root causes and ensuring effective appeal strategies. Manage a team of Appeals taskers, providing guidance, coaching, and performance feedback. Ensure appeals are drafted and submitted with accurate clinical and administrative justification. Monitor productivity and quality benchmarks; implement corrective actions where needed. Act as an escalation point for complex appeal cases requiring advanced expertise. Track key metrics (turnaround time, success rate, appeal overturn percentage) and report performance to leadership. Contribute to process improvements and automation initiatives to enhance efficiency and accuracy. Required Qualifications 57 years of RCM experience, with at least 23 years in Appeals. Strong exposure to both Inpatient and Outpatient Appeals is mandatory. Proven experience in managing or leading a team in the RCM domain. Strong analytical, problem-solving, and decision-making abilities. Excellent communication skills (verbal and written) to coordinate with clients and internal teams. Preferred Skills Prior experience as a Team Lead/Assistant Manager in Appeals within a US RCM company. Proficiency with RCM tools, EMR/EHR systems, and payer portals. Ability to manage high-volume workflows and prioritise under pressure. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. Role Overview The Assistant Manager (Appeals) will be responsible for overseeing the Appeals process in the RCM function, ensuring timely and accurate resolution of denied claims. This role requires hands-on expertise in handling both Inpatient and Outpatient Appeals, with the ability to manage a team of taskers, monitor performance, and drive operational efficiency. The candidate must demonstrate strong analytical, problem-solving, and communication skills to collaborate with payers, clients, and internal stakeholders. Key Responsibilities Supervise day-to-day Appeals operations and ensure SLA adherence for Inpatient and Outpatient claims. Review and analyse denied claims, identifying root causes and ensuring effective appeal strategies. Manage a team of Appeals taskers, providing guidance, coaching, and performance feedback. Ensure appeals are drafted and submitted with accurate clinical and administrative justification. Monitor productivity and quality benchmarks; implement corrective actions where needed. Act as an escalation point for complex appeal cases requiring advanced expertise. Track key metrics (turnaround time, success rate, appeal overturn percentage) and report performance to leadership. Contribute to process improvements and automation initiatives to enhance efficiency and accuracy. Required Qualifications 57 years of RCM experience, with at least 23 years in Appeals. Strong exposure to both Inpatient and Outpatient Appeals is mandatory. Proven experience in managing or leading a team in the RCM domain. Strong analytical, problem-solving, and decision-making abilities. Excellent communication skills (verbal and written) to coordinate with clients and internal teams. Preferred Skills Prior experience as a Team Lead/Assistant Manager in Appeals within a US RCM company. Proficiency with RCM tools, EMR/EHR systems, and payer portals. Ability to manage high-volume workflows and prioritise under pressure. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About The Role We're seeking a Denials Team Lead with hands-on experience across both inpatient and outpatient denials to drive overturns, reduce aged inventory, and prevent recurrence at the root cause. You'll lead a pod of denial analysts, set daily priorities, coach for quality and speed, and collaborate with Coding, Charge Entry, Registration, and Payer Relations to improve first-pass yield and cash acceleration. Key Responsibilities Team Leadership & Delivery Lead a team of denial analysts across IP/OP workqueues; plan capacity, assign work, and monitor performance. Run daily huddles; set targets for productivity, quality, and TAT; remove blockers and manage escalations. Conduct 1:1s, coaching, cross-training, and performance reviews. Denials Resolution Review EOB/ERA, CARC/RARC codes, payer policies, and medical necessity criteria to build strong appeals. Oversee timely filing, resubmissions, corrected claims, and second-level medical appeals. Drive overturns on common IP denials (e.g., level of care, lack of medical necessity, DRG changes) and OP denials (e.g., bundling, NCCI edits, MUEs, modifiers, prior auth). Quality, Analytics & Prevention Own team KPIs: denial-to-resolution TAT, aged bucket reduction (?90/120), first-pass acceptance, and QA. Perform root-cause analysis by payer/denial reason/service line; partner with Coding to fix upstream leakage. Maintain SOPs and payer playbooks; run calibration with QA. Compliance & Documentation Ensure HIPAA compliance, accurate account notes, and audit-ready documentation. Track and meet payer-specific TATs and timely filing limits. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About The Role We are looking for a Data Operations Analyst that will be responsible for debugging and improving key performance metrics within the Revenue Cycle Managment (RCM), patient verification and benefits process. The ideal candidate will have a strong background in critical thinking, data analysis, and a strong understanding of U.S healthcare revenue cycles. What You'll Do Data Verification: Validate that revenue transaction reports are accurately ingested from EHR systems. Perform detailed data comparisons between source EHR data and ingested data Quality Assurance Testing: Develop and execute test plans, test cases, and test scripts for data ingestion processes. Identify, document, and track data discrepancies and defects. Mathematical Analysis: Apply basic mathematical principles to assess data accuracy and financial calculations. Ensure numerical data integrity in financial reports and transactions. Process Improvement: Collaborate with the development team to improve data ingestion processes. Recommend enhancements to QA methodologies and tools. Documentation: Maintain comprehensive documentation of QA activities, test results, data mappings, and mathematical calculations. Prepare reports summarizing QA findings and present them to stakeholders. Cross-Functional Collaboration: Work closely with IT, finance, and operations teams to ensure data integrity. Participate in meetings to discuss QA results and coordinate remediation efforts. Compliance and Standards: Ensure all data handling complies with HIPAA and other regulatory requirements. Stay updated on industry best practices related to data quality and EHR systems. What You Have Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field. Minimum of 1 year of experience in quality assurance or data analysis. Familiarity with healthcare revenue cycle and financial reporting. Understanding of healthcare compliance standards and regulations. Advanced proficiency in Microsoft Excel, including advanced functions like VLOOKUP, pivot tables, macros, and data analysis tools. Experience with complex data modeling and automation is a huge plus Experience with data visualization tools (e.g., Tableau, Power BI). Strong mathematical, statistical, and analytical skills to handle financial data. Experience with automated testing frameworks, QA tools and methodologies Effectively communicate complex data insights to diverse stakeholders in a clear, understandable, and actionable way. Possess experience with databases, including proficiency in SQL skills, and demonstrate the ability to research and manipulate complex, large datasets. Willing to work in India Night Shifts (US Day shift EST to PST time zones) Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. As a Senior Analyst in the Rejection Management Team, you will be responsible for managing and resolving claim rejections, ensuring timely reimbursements, and improving the overall revenue cycle performance. You will collaborate with various stakeholders, including insurance companies, billing teams, and healthcare providers, to rectify discrepancies and achieve accurate claim submissions. Responsibilities Analyse and review rejected claims to identify reasons for rejection and gather necessary information for resubmission. Collaborate with insurance companies to obtain additional documentation, correct errors, and resubmit claims. Maintain thorough knowledge of payer-specific guidelines, policies, and procedures to ensure accurate claim submissions. Track and document all claim rejections, resolutions, and resubmissions in the internal system. Monitor and report on claim rejection trends, and suggest process improvements to minimise future rejections. Educate and train staff on best practices for claim submissions, payer guidelines, and billing procedures to reduce the incidence of claim rejections. Participate in regular team meetings to discuss ongoing issues, share best practices, and develop strategies for improving revenue cycle performance. Requirements A minimum of 2-3 years of experience in medical billing, coding, or revenue cycle management. Basic understanding of medical billing and coding practices, including ICD-10, CPT, and HCPCS codes. Familiarity with payer-specific guidelines, policies, and procedures. Excellent communication, interpersonal, and problem-solving skills. Detail-oriented with strong organisational and time management abilities. Proficiency in using billing software and the Microsoft Office Suite. Ability to work effectively under pressure in a fast-paced company environment. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
OverviewApplication At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About The Role At Commure + Athelas, our AI-first Electronic Medical Record (EMR) team is at the forefront of revolutionizing healthcare technology by building innovative digital systems that empower healthcare providers with accurate, efficient, and real-time access to patient data. We are looking for a talented Front-End Engineer to help us craft user-friendly, responsive, and secure interfaces that enhance the healthcare experience for both providers and patients. As a Fullstack Engineer, you'll play a critical role in designing and developing interfaces that drive key features of our EMR systems. Your work will have a direct impact on improving patient care, reducing errors, and streamlining healthcare workflows. If you're passionate about building solutions that make a difference in the healthcare industry, we'd love to hear from you! What You'll Do Build end-to-end products that reduce friction between patients and healthcare providers Be a part of a tremendously fast-paced team that celebrates quick execution and decisions Work with a stack that includes Python, TypeScript, React, Next.js, TanStack (Query, Table), React Native, and other frameworks What You Have Bachelor's or Master's degree in Computer Science, Engineering, or a related field, required Expertise with modern cloud platforms (AWS, GCP) and cloud-native architectures Expert in Frontend technologies (TypeScript, React, Next.js, TanStack (Query, Table), etc.) Expert in backend programming (Python) Experience in environments where you have to ship quickly. We move fast and deploy daily. Excitement to work in a high-impact field with a builder attitude! Experience building production environments Attention to detail around user experience and customer needs Extremely motivated to grow Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.