Handle customer inquiries via phone, email, chat, and in person regarding tour packages, bookings, cancellations, and amendments. Resolve complaints and escalate issues when necessary to provide effective solutions. Provide detailed and updated information about tour destinations, package inclusions, and available services. Maintain and manage accurate customer databases and CRM records. Follow up with customers proactively to ensure satisfaction and offer continued support. Analyze customer feedback to improve service quality and recommend changes when required. Coordinate with booking, transport, and other departments for seamless service delivery. Develop and nurture long-term relationships with key clients and partners. Problem-solving and conflict-resolution abilities, especially under pressure. Proficiency in CRM software, Microsoft Office, and reservation systems. Good time management, attention to detail, and active listening skills. Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Work Location: In person
Plan and organize travel itineraries tailored to client needs, including booking flights, hotels, transportation, activities, and tours. Coordinate and manage logistics by liaising with travel service providers, tour guides, and accommodation vendors. Handle client inquiries and provide comprehensive travel assistance before, during, and after trips. Maintain accurate records of bookings, transactions, and correspondence. Promote and sell travel packages, special offers, and additional services. Address travel issues quickly, offering solutions and ensuring high levels of customer satisfaction. Stay updated with travel trends, regulations, and emerging destinations. Monitor feedback, customer satisfaction, and help build repeat business through excellent service. Qualifications Experience in travel agencies or customer service is preferred. Proficiency in using travel booking software (e.g., Amadeus, Sabre) and Microsoft Office Suite. Strong organizational, multitasking, and communication skills. Knowledge of multiple languages is an advantage. Required Skills Itinerary planning Customer service Travel booking and negotiations Problem-solving and attention to detail Time management Adaptability and resilience in fast-paced environments A Tour Executive serves as a vital bridge between clients and travel providers, ensuring that every journey runs smoothly from start to finish while delivering exceptional customer experiences. Job Type: Full-time Pay: ₹7,000.00 - ₹14,000.00 per month Work Location: In person
Handle customer inquiries via phone, email, chat, and in person regarding tour packages, bookings, cancellations, and amendments. Resolve complaints and escalate issues when necessary to provide effective solutions. Provide detailed and updated information about tour destinations, package inclusions, and available services. Maintain and manage accurate customer databases and CRM records. Follow up with customers proactively to ensure satisfaction and offer continued support. Analyze customer feedback to improve service quality and recommend changes when required. Coordinate with booking, transport, and other departments for seamless service delivery. Develop and nurture long-term relationships with key clients and partners. Problem-solving and conflict-resolution abilities, especially under pressure. Proficiency in CRM software, Microsoft Office, and reservation systems. Good time management, attention to detail, and active listening skills. Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Work Location: In person
Plan and organize travel itineraries tailored to client needs, including booking flights, hotels, transportation, activities, and tours. Coordinate and manage logistics by liaising with travel service providers, tour guides, and accommodation vendors. Handle client inquiries and provide comprehensive travel assistance before, during, and after trips. Maintain accurate records of bookings, transactions, and correspondence. Promote and sell travel packages, special offers, and additional services. Address travel issues quickly, offering solutions and ensuring high levels of customer satisfaction. Stay updated with travel trends, regulations, and emerging destinations. Monitor feedback, customer satisfaction, and help build repeat business through excellent service. Qualifications Experience in travel agencies or customer service is preferred. Proficiency in using travel booking software (e.g., Amadeus, Sabre) and Microsoft Office Suite. Strong organizational, multitasking, and communication skills. Knowledge of multiple languages is an advantage. Required Skills Itinerary planning Customer service Travel booking and negotiations Problem-solving and attention to detail Time management Adaptability and resilience in fast-paced environments A Tour Executive serves as a vital bridge between clients and travel providers, ensuring that every journey runs smoothly from start to finish while delivering exceptional customer experiences. Job Type: Full-time Pay: ₹7,000.00 - ₹14,000.00 per month Work Location: In person
Role Overview: As a Customer Service Representative in the tour company, you will be responsible for handling customer inquiries via phone, email, chat, and in person. Your primary focus will be on assisting customers with tour packages, bookings, cancellations, and amendments. You will play a key role in resolving complaints, escalating issues when necessary, and providing detailed information about tour destinations and services. Additionally, you will be expected to maintain accurate customer databases, follow up with customers proactively, and analyze feedback to enhance service quality. Key Responsibilities: - Handle customer inquiries through various channels including phone, email, chat, and in person. - Resolve complaints efficiently and escalate issues to ensure effective solutions. - Provide detailed and updated information about tour destinations, package inclusions, and available services. - Maintain and manage accurate customer databases and CRM records. - Follow up with customers proactively to ensure satisfaction and offer continued support. - Analyze customer feedback to identify areas for improvement and recommend necessary changes. - Coordinate with booking, transport, and other departments to ensure seamless service delivery. - Develop and nurture long-term relationships with key clients and partners. - Utilize problem-solving and conflict-resolution abilities, especially under pressure. - Demonstrate proficiency in CRM software, Microsoft Office, and reservation systems. - Exhibit good time management, attention to detail, and active listening skills. Qualifications Required: - Proficiency in CRM software, Microsoft Office, and reservation systems. - Strong problem-solving and conflict-resolution abilities. - Excellent time management, attention to detail, and active listening skills. Additional Details: N/A,
Role Overview: As a Tour Executive, your main responsibility will be to plan and organize travel itineraries tailored to client needs. This includes booking flights, hotels, transportation, activities, and tours. You will coordinate and manage logistics by liaising with travel service providers, tour guides, and accommodation vendors. Handling client inquiries and providing comprehensive travel assistance before, during, and after trips will also be part of your role. Additionally, you will be required to maintain accurate records of bookings, transactions, and correspondence. Promoting and selling travel packages, special offers, and additional services will be crucial, along with addressing travel issues quickly to ensure high levels of customer satisfaction. It is important to stay updated with travel trends, regulations, and emerging destinations while monitoring feedback and customer satisfaction to help build repeat business through excellent service. Key Responsibilities: - Plan and organize travel itineraries tailored to client needs - Coordinate logistics with travel service providers, tour guides, and accommodation vendors - Handle client inquiries and provide comprehensive travel assistance - Maintain accurate records of bookings, transactions, and correspondence - Promote and sell travel packages, special offers, and additional services - Address travel issues quickly, offering solutions for customer satisfaction - Stay updated with travel trends, regulations, and emerging destinations - Monitor feedback and customer satisfaction to build repeat business Qualifications Required: - Experience in travel agencies or customer service preferred - Proficiency in using travel booking software (e.g., Amadeus, Sabre) and Microsoft Office Suite - Strong organizational, multitasking, and communication skills - Knowledge of multiple languages is an advantage Additional Company Details: A Tour Executive serves as a vital bridge between clients and travel providers, ensuring that every journey runs smoothly from start to finish while delivering exceptional customer experiences. Please note that this is a full-time position with an in-person work location.,