Job Description: The Dental Lab Manager will be responsible for driving and streamlining all key operational processes to ensure high efficiency, timely deliveries, and exceptional customer experience. You will lead operations strategy across manufacturing, logistics, and coordination functions, and work closely with internal teams and external partners to ensure smooth workflows. This role is essential in scaling the company’s delivery capacity while maintaining our high standards of quality and service. Specific responsibilities: Take full ownership of the operations function including production timelines, quality control, quality assurance, and on-time delivery Coordinate closely with internal teams including design, production, and sales to ensure seamless operations Act as the single point of contact for all external vendors and service providers, including raw material suppliers and logistics partners Plan and manage daily manufacturing workload Troubleshoot issues related to 3D print quality and machine maintenance as needed Manage scheduling, task prioritization, and tracking cases from initiation to final delivery Ensure documentation and SOP adherence across manufacturing and logistics workflows Support internal doctor communications and coordinate meetings or handovers with external doctors as required Work proactively to solve bottlenecks or delays in the operations pipeline Key Requirements Excellent verbal and written communication skills, especially while interacting with doctors and external stakeholders Extremely high level of responsibility and ownership in managing end-to-end operations Proficiency in Google Workspace or Microsoft Office tools (Docs, Sheets, Excel, Calendar, etc.) Experience in the dental industry preferred, particularly with clear aligner companies Strong coordination and organizational skills to manage production, logistics, and communication effectively Good knowledge of 3D printing workflows and technologies; familiarity with troubleshooting and day-to-day print management Ability to work independently and lead the operations function end-to-end No formal qualifications necessary; skills, attitude, and experience will matter most

You will lead operations strategy across manufacturing, logistics, and coordination, & work closely with internal teams & external partners to ensure smooth workflows to ensure high efficiency, timely deliveries, and exceptional customer experience.

The Dental Lab Manager role involves driving and streamlining key operational processes to ensure high efficiency, timely deliveries, and exceptional customer experience. You will lead operations strategy across manufacturing, logistics, and coordination functions, collaborating with internal teams and external partners to maintain quality and service standards while scaling delivery capacity. Taking full ownership of operations, you will manage production timelines, quality control, and on-time delivery, coordinating with internal teams and acting as the main contact for external vendors and service providers. Responsibilities also include planning and managing manufacturing workload, troubleshooting 3D print quality and machine maintenance issues, and ensuring documentation and SOP adherence. Additionally, you will support doctor communications, solve operation pipeline bottlenecks, and work proactively to address delays. Key Requirements: - Excellent verbal and written communication skills for interacting with doctors and external stakeholders. - High level of responsibility and ownership in managing end-to-end operations. - Proficiency in Google Workspace or Microsoft Office tools. - Experience in the dental industry, particularly with clear aligner companies, is preferred. - Strong coordination and organizational skills to manage production, logistics, and communication effectively. - Knowledge of 3D printing workflows, technologies, troubleshooting, and day-to-day print management. - Ability to work independently and lead the operations function without formal qualifications; skills, attitude, and experience are crucial.,