1. Vehicle Service & Maintenance Perform routine service of TVS two-wheelers as per company guidelines. Carry out periodic maintenance, oil changes, filter replacements, brake checks, chain adjustments, etc. Ensure all assigned service jobs are completed within TAT (Turnaround Time). 2. General Repairs Diagnose and repair mechanical issues including engine noise, starting problems, clutch/brake issues, electrical faults, and other complaints. Handle minor and major repairs based on customer concerns and job card details. Replace faulty parts and ensure high-quality workmanship. 3. Customer Concern Resolution Understand customer complaints clearly from job cards/service advisors. Perform trial checks before and after repairs. Ensure vehicles are delivered back with proper functioning and no repeat complaints. 4. Workshop Standards & Safety Follow TVS service SOPs and quality guidelines. Maintain cleanliness of tools, equipment, and work area. Use proper safety gear and adhere to all workshop safety norms. 5. Reporting & Documentation Update job card details after each repair/service. Inform Service Advisor/Workshop Manager about additional issues found. Maintain accurate records of parts used and work completed.
1. Service Reminder Calls Call existing customers to remind them about upcoming or due vehicle service. Explain service packages, offers, and recommended maintenance. Ensure daily targets of reminder calls are met. 2. Sales Follow-Up Calls Follow up on leads generated from walk-ins, inbound calls, and campaigns. Promote service add-ons (AMC, polishing, engine decarbonizing, accessories, etc.). Convert leads into bookings and update status in the CRM. 3. Customer Escalation Handling Attend and resolve customer complaints related to service, delays, or dissatisfaction. Record escalations and coordinate with Service Advisors / Workshop Manager. Ensure every escalated case is closed with customer satisfaction.