Job Title: Hotel Management Trainer Department: Training & Development Reports To: Academic Head Job Summary: The Hotel Management Trainer will be responsible for delivering high-quality training sessions in hospitality, front office, housekeeping, food & beverage service, and overall hotel operations. The role involves preparing students/trainees with the practical knowledge, skills, and professional behavior required to succeed in the hotel and hospitality industry. Key Responsibilities :Design, plan, and deliver engaging training sessions on hotel management subjects including Front Office, Food & Beverage, Housekeeping, and Customer Service. Provide hands-on practical demonstrations in areas such as table setting, housekeeping standards, guest relations, and reservation systems. Develop training materials, lesson plans, and assessment methods in line with industry standards. Mentor, guide, and assess students/trainees on both theoretical knowledge and practical skills. Ensure training modules are up to date with the latest hospitality trends, technologies, and best practices. Conduct evaluations, assessments, and provide constructive feedback to students. Organize workshops, industry visits, and guest lectures for enhanced exposure. Maintain discipline, professionalism, and a positive learning environment in the classroom and training labs. Coordinate with hotels and hospitality organizations for internships, placements, and practical exposure. Prepare reports on student progress and maintain training records. Qualifications & Skills: Bachelor’s/Master’s Degree or Diploma in Hotel Management / Hospitality Management. Proven work experience in the hotel industry (minimum 3–5 years), preferably in supervisory or managerial roles. Prior experience in teaching/training will be an advantage. Strong knowledge of hospitality operations including front office, housekeeping, F&B service, and guest handling. Excellent communication and presentation skills. Ability to motivate and mentor students/trainees.
Key ResponsibilitiesOutbound Calls: Contact potential or existing customers to inform them about products, services, or offers. Follow up on leads and cold calls to convert inquiries into sales or appointments. Inbound Calls: Handle incoming inquiries and resolve customer queries effectively. Provide detailed product or service information when required. Customer Engagement: Build and maintain positive relationships with customers by addressing their needs and concerns. Ensure timely follow-ups to keep clients informed. Sales and Targets: Achieve daily, weekly, or monthly call and sales targets as set by the company. Identify opportunities to upsell or cross-sell products and services. Record Keeping: Maintain accurate records of calls, customer information, feedback, and sales in the database. Document client interactions and outcomes for future reference. Problem Solving: Address and resolve customer complaints promptly and professionally. Escalate unresolved issues to the appropriate departments when necessary. Team Collaboration: Work closely with sales, marketing, and support teams to optimize customer interaction strategies. Share customer insights to help refine products and services. Skills and QualificationsEducation: High school diploma or equivalent; bachelor's degree preferred. Experience: Previous experience in telecalling, customer service, or sales is an advantage. Communication: Excellent verbal communication skills in the required languages. Interpersonal Skills: Ability to engage with customers and build rapport quickly. Technical Skills: Proficiency in CRM tools, basic computer knowledge, and call handling systems. Problem Solving: Strong ability to address and resolve customer concerns. Time Management: Efficient in handling multiple calls and tasks daily. Key Performance Indicators (KPIs)Number of successful calls made daily. Lead conversion rate. Customer satisfaction ratings. Achievement of sales or appointment-setting targets.
Location: Sayajiganj,Vadodara Reports To: Academic Director/Manager Employment Type: Full-time Job Purpose:The Educational Counselor acts as a guide to prospective students, assisting them in making informed decisions about their education and career in aviation and hospitality. They provide information about courses, address queries, and help students through the admission process. Key Responsibilities: Student Guidance: Counsel prospective students about available aviation and hospitality courses. Assist students in identifying their career goals and choosing suitable programs. Admissions Process: Provide accurate information about eligibility criteria, program structures, fees, and scholarship opportunities. Guide students through the admission and application process. Relationship Management: Build strong relationships with students and their families to ensure a seamless experience. Address any concerns and provide ongoing support. Outreach & Promotion: Conduct presentations, webinars, and seminars to attract potential students. Participate in education fairs and campus tours to promote the academy. Data Management & Reporting: Maintain accurate records of student interactions and applications. Prepare weekly/monthly reports on counseling activities and student feedback. Collaboration: Work with marketing and admissions teams to align counseling with promotional activities. Coordinate with faculty to understand course updates and share them with students. Skills & Qualifications :Bachelor’s degree in Education, Counseling, or related fields. Strong communication and interpersonal skills. Empathy and the ability to understand student aspirations. Experience in career counseling or education sales (preferred). Familiarity with aviation and hospitality programs is an added advantage.
Department: Training & Academics Reports To: Academic Head / Director Job Summary: We are looking for a passionate and knowledgeable Hotel Management Trainer to join our Hotel Management and Aviation Academy. The ideal candidate will train and mentor students in various aspects of hotel operations, hospitality management, customer service, and soft skills, preparing them for successful careers in the hospitality and aviation industries. Key Responsibilities :Conduct interactive theory and practical sessions on various hotel management subjects such as: Front Office Operations Housekeeping Management Food & Beverage Service Food Production (Basic Culinary Skills) Hospitality Communication & Customer Service Design and deliver engaging lesson plans, training materials, and assessments. Mentor and guide students on personality development, grooming, and workplace etiquette. Organize industrial visits, workshops, and guest lectures to enhance real-world exposure. Evaluate student performance through regular tests, projects, and practical evaluations. Stay updated with the latest hospitality trends, technology, and industry standards. Collaborate with other trainers and management to maintain high academic quality and discipline. Assist in placement preparation and coordination with hotel and airline industry partners. Qualifications & Experience: Bachelor’s or Master’s Degree in Hotel Management / Hospitality Management or a related field. Prior teaching/training experience will be an added advantage. Strong communication, presentation, and interpersonal skills. Pleasant personality with good grooming standards. Skills Required :In-depth knowledge of hotel and hospitality operations. Excellent command over spoken and written English. Strong leadership and motivational abilities. Proficiency in MS Office and presentation tools. Ability to connect with young learners and inspire professionalism.
1. Student Counseling & Guidance Provide accurate information about aviation courses, career opportunities, and academy offerings. Understand the student’s interests, academic background, and career goals to recommend suitable programs. Conduct one-on-one counseling sessions (walk-ins, telephonic, WhatsApp inquiries, and online leads). Help students and parents understand course fees, training modules, placement support, and admission procedures. 2. Lead Management & Follow-ups Handle inquiries from multiple sources—calls, social media, website, seminars, school/college visits, and walk-ins. Maintain proper follow-ups with potential students to ensure high conversion rates. Update daily lead status in CRM or lead-tracking sheets. Ensure every inquiry is contacted within the defined timeline. 3. Sales & Admissions Achieve monthly counseling and admission conversion targets assigned by the academy. Explain course structures, fees, scholarships (if any), and admission formalities. Close admissions through strong communication, objection handling, and persuasive skills. Guide students through enrollment steps including application filling, document collection, and fee payments. 4. Relationship Building Build strong rapport with students, parents, and guardians to encourage trust and satisfaction. Provide continuous support to students until successful admission. Maintain professional communication with schools, colleges, and external partners for lead generation. 5. Reporting & Documentation Prepare daily, weekly, and monthly counseling and admission reports. Maintain accurate records of student inquiries, enrollments, and walk-in data. Ensure proper documentation is completed and submitted for each enrolled student. 6. Coordination & Team Support Coordinate with the academic team, training department, and center head for smooth operations. Participate in marketing activities, seminars, workshops, and promotional events. Share feedback from students to improve service quality. 7. Center Representation Represent the academy in a professional manner during seminars, school visits, and career fairs. Maintain discipline, punctuality, and a student-friendly environment at the center.