Greet customers and assess their vehicle body repair needs. Inspect vehicle damage and prepare accurate cost and time estimates. Liaise with insurance companies and handle claims paperwork. Schedule body repair work and keep customers informed of progress. Coordinate with technicians, painters, and workshop teams to ensure timely repairs. Perform post-repair quality checks and ensure customer satisfaction. Maintain accurate documentation of jobs, parts used, and billing information. Upsell relevant services like detailing, paint protection, etc. Resolve customer concerns or complaints in a professional manner. Ensure compliance with workshop standards, safety protocols, and insurance requirements. Requirements: Prior experience as a Bodyshop Advisor, Estimator, or similar role in an automotive setting. Knowledge of vehicle body repair processes, insurance procedures, and estimating software (e.g., Audatex, AutoFocus). Strong communication and negotiation skills. Detail-oriented with strong organizational abilities. Basic computer proficiency (Microsoft Office, DMS systems). High school diploma or equivalent; technical/automotive certification preferred. Preferred Skills: Customer-centric approach with strong problem-solving skills. Ability to multitask and work under pressure. Familiarity with OEM repair standards. Team player with a positive and proactive attitude.
Greet customers warmly and listen to their vehicle concerns. Accurately document customer complaints and required services. Provide cost estimates and explain services and timelines. Coordinate with mechanics/technicians to assess vehicle conditions. Communicate service updates and completion timelines to customers. Upsell additional services or repairs when appropriate. Handle customer queries, feedback, and complaints professionally. Maintain records of services provided and customer interactions. Ensure timely delivery of vehicles post-service. Follow up with customers post-service for feedback and retention. Requirements: Proven experience as a Service Advisor or similar role in the automotive industry. Knowledge of vehicle maintenance and repair procedures. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Basic computer literacy (knowledge of DMS/ERP systems is a plus). High school diploma or equivalent (Automotive diploma preferred).