Job Summary: Were seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

The Position We re seeking an analytical, tech-savvy, and process-driven Operations Analyst to support the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. This role will be reporting to the Operations Manager and will work closely with cross-functional teams, including Finance, Support, Engineering, and IT, to ensure data accuracy, efficient system usage, and consistent reporting for business operations. What you will do: Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization. Manage engineering time entry and updates across multiple groups in our time tracking and invoicing system Kantata, ensuring accuracy for financial reporting. Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance. Assist in maintaining Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders. Assist in creating and configuring projects in Kantata, ensuring all project details are accurately captured and maintained. Process time entry corrections, ensuring accurate financial and operational data. Assist in administering user access and troubleshoot issues across key tools: Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru. Assist in collaborating with IT and external vendors to resolve system issues and manage support tickets. Support data integrity checks and monthly completeness audits across reporting systems. Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration. What you will bring to the role : 2+ years of experience in operations, project coordination, or system administration. Familiarity with time tracking, invoicing, or financial reconciliation is a plus. Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus. Excellent organizational and analytical skills with strong attention to detail. Proactive self-starter with the ability to work independently and manage competing priorities. Comfortable communicating across departments and with technical/non-technical stakeholders. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

The Position We are seeking a skilled Data Engineer to join our dynamic team. In this role, you will play a pivotal part in designing and implementing custom solutions that support complex financial and IP calculations, reporting, and data transformations. Your work will directly contribute to improving our clients operational efficiency and decision-making capabilities. What you will do: Problem-Solving: Develop innovative solutions to complex challenges in financial calculations, rights management, and process optimization. Data Engineering Solutions: Design, build, and maintain scalable data pipelines for migration, cleansing, transformation, and integration tasks, ensuring high-quality data outcomes. Database Development & Maintenance: Configure, implement, and refine stored procedures and queries to ensure optimal performance, scalability, and maintainability of database systems. ETL & Data Migration: Develop robust ETL (Extract, Transform, Load) processes that integrate data from diverse sources, ensuring seamless migration and transformation for downstream analytics and reporting. Automation & Scripting: Create and implement automated scripts and tools to streamline routine database tasks, reduce manual intervention, and improve overall operational efficiency. Collaboration: Partner with cross-functional teams to align data engineering efforts with broader business objectives and deliver seamless solutions that drive value across the organization. IP Commerce Data Expertise: Leverage deep knowledge of financial and rights data to develop creative solutions that address client needs and advance business goals. Process Improvement: Continuously identify opportunities to optimize workflows, automate repetitive tasks, and enhance efficiency in data processing and delivery. What you will bring to the role : Must-Have: Minimum 3-5 years of experience in an database developer or analyst position. Bachelors in Computer Science, Engineering or equivalent work experience. Exceptional analytical thinking and problem-solving capabilities. Strong verbal and written communication skills with the ability to articulate technical concepts clearly. Proficiency in analyzing complex financial or IP data sets. Hands-on experience with engineering principles, including designing and implementing scalable solutions. Strong attention to detail and commitment to ensuring data accuracy and integrity. Preferred: Experience working with SQL and/or Python for data manipulation and analysis. Experience working in finance or IP-related industries, with an understanding of their unique challenges and requirements. Familiarity with handling large-scale datasets and cloud-based platforms (e.g., AWS, Azure, Google Cloud). Knowledge of DevOps practices and CI/CD pipelines to streamline database management and deployment. Understanding of data warehousing architectures and business intelligence tools for advanced analytics. Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate or Oracle Certified Professional) are a bonus Shift - Flexible (US & UK shift) Equal Employment Opportunity Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.