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4.0 - 8.0 years

0 Lacs

delhi

On-site

As a Customer Support Manager at MARS Cosmetics, you will play a pivotal role in ensuring seamless communication between customers, internal operations, and product teams. Your responsibilities will include setting targets, monitoring team performance, coaching team members, and maintaining service standards to provide prompt and empathetic resolution to customer queries and issues. You will also be responsible for creating and maintaining support workflows, guidelines, knowledge base, and training materials to streamline processes for the team. Key Responsibilities: - Manage the customer support team by setting targets, monitoring performance, and coaching team members to meet service stand...

Posted 2 days ago

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