Retail Store Manager

Job Description: Retail Store Manager

Business: Offline Retail

Department : Operations

Locations: Gurugram

Reports to: Regional / Area Manager

Operations Experience: 2–3 years as a Store Manager in retail

Pay scale: Rs. 25,000 – Rs. 35,000 per month

Role Summary:

The Store Manager is responsible for the end-to-end performance of the store: sales, customer experience, team management, inventory control and operational compliance. The role requires a hands-on leader who can drive revenue, build a high-performing team and uphold brand standards.

Key Responsibilities

Sales & Business Performance

• Achieve monthly and quarterly sales, conversion and profitability targets.

• Analyse daily and weekly sales data; plan and execute actions to close gaps.

• Drive upselling, cross-selling and local promotional activities to increase footfall and average bill value.

Team Leadership

• Recruit, train, coach and manage the store team, including sales executives and support staff.

• Set clear targets, review performance regularly and run structured feedback and improvement plans.

• Manage rosters, attendance and productivity; keep attrition low and morale high. Customer Experience

• Ensure a consistent, high-quality customer experience in line with brand standards.

• Handle escalations and complaints promptly and drive repeat business.

• Ensure the team has strong product knowledge and consultative selling skills.

Store Operations & Compliance

• Manage inventory: stock receiving, replenishment, cycle counts and shrinkage control.

• Maintain visual merchandising, store hygiene and brand presentation.

• Ensure cash handling, billing accuracy, statutory and company policy compliance.

• Coordinate with warehouse, supply chain, marketing and HR teams.

Reporting

• Submit timely MIS on sales, stock, manpower and customer feedback to the reporting manager.

Requirements

• Graduate in any discipline (MBA / retail management diploma is an advantage).

• 2–3 years of experience as a Store Manager or Assistant Store Manager in organised retail. • Proven record of meeting or exceeding sales targets and managing a team.

• Working knowledge of POS, inventory systems and MS Excel.

• Strong communication, problem-solving and people-management skills.

• Fluency in the local language (Hindi and English)

Preferred Profile

• Experience in the medical devices / healthcare retail space (for example orthopaedic, mobility, diagnostic or wellness products).

• Comfort with consultative, product-led selling and explaining product benefits to customers.

• Understanding of regulatory and quality requirements for medical products, such as batch tracking, expiry management and returns.

• Experience handling B2C walk-in customers along with clinic, hospital or doctor-referral relationships.

Key Skills :

Sales and target orientation · Team leadership · Inventory management · Customer service · Visual merchandising · Data-driven decision making

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person