Reservation Executive

Job Description

Job Title: CRS Executive (Customer Relationship Executive) Salary : As per market standards **Immediate Joiners Preferred** **Excellent communication skills required** Drop your resume to careers@mangohillhotels.com/9150752664 Freshers with Excellent English Communication skills can also apply! Key Responsibilities: Customer Relationship Management: Develop and maintain positive relationships with customers, ensuring a high level of satisfaction. Regularly communicate with clients to understand their needs and concerns. Act as the main point of contact for customers and ensure timely follow-up on queries and issues. Problem Resolution: Address customer inquiries and resolve any complaints or issues promptly and professionally. Coordinate with internal teams to resolve customer-related problems efficiently. Ensure that customer complaints are handled with empathy and according to company policies. Data Management: Maintain and update customer records, ensuring accurate and up-to-date information. Utilize CRM software to track customer interactions, sales, and feedback. Collaboration: Share customer feedback and suggestions for service improvements with relevant teams. Reporting & Analytics: Track and analyze customer feedback and satisfaction surveys to identify trends and areas for improvement. Prepare regular performance reports for management on customer retention, satisfaction, and engagement levels.