Reservation Associate

Job Description

Job Description JOB PURPOSE Maximize room bookings by delivering a pleasant and efficient reservations service. Ensure that reservations are dealt with effectively, while maximizing revenue. EXECUTIVE RESPONSIBILITIES & EMPOWERMENT Liaises with Sales & Marketing Team and Front Office Team in day to day operations KEY OPERATIONAL RESPONSIBILITIES Financial Identify optimal, cost effective use of the resources and educate the team on the same. Operational Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure. Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. Responsible for ensuring that all reservation filing and correspondence is carried out daily. Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader. Business plan /Analysis Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events Team Management Work with internal/external representatives from different functions for executing the reservations. Provide effective support to the team to enable them to provide a range of effective and efficient services. General Duty Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Be ready and responsible for any job, which may be assigned by the Management