Reporting Module Owner (ServiceNow)

• Own and govern the Reporting module in ServiceNow, ensuring alignment with MyHR roadmap and PS Excellence requirements.
• Design, build and enhance dashboards across the following areas:
  • People Services backlog and Workspace handling performance.
  • HR survey response rates and satisfaction levels.
  • Document Creation metrics (volumes, trends, usage).
  • GenAI usage and areas for improvement.
  • Knowledge usage and optimization ( views, searches, ratings, updates ).
• Adjust dashboard logic and views based on feedback from People Services leaders, module owners and process experts.
• Monitor data accuracy, completeness and usability of reports .
• Collaborate with IT and Technical Experts on technical development and dashboard implementation.
• Identify and propose enhancements to improve the reporting user experience (e.g. filters, visualizations ).
• Support data preparation and reporting to showcase MyHR improvements and platform adoption.
• Explore potential to apply process mining tools to monitor and optimize HR case handling and service efficiency.
• Ensure proper documentation of metrics, data definitions and reporting concepts .
• Support enablement of HR stakeholders in using available reports effectively.
  

• Bachelor’s or Master’s degree in Data Analytics, Business Intelligence, Information Systems, or a related technical field.
• 3-4 years of hands-on experience working with ServiceNow reporting tools (e.g. SPO, Performance Analytics, Dashboards ).
• Strong data analysis skills and ability to convert complex information into actionable insights.
• Demonstrated experience in building dashboards and reporting solutions for operational or strategic use.
• Familiarity with HR service delivery context is a plus, but not mandatory.
• Experience with process mining tools is a strong asset.
• Ability to collaborate in cross-functional, international environments .
• Strong communciation and presentation skills in English
  

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