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Field Training Officer, Chennai

Chennai

2 - 4 years

INR 19.0 - 20.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities SUMMARY: The Field Training Officer serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to safety and training. The field training officer reports directly to the field training manager, and will work closely with other site, regional, and headquarter leadership. This position will have no direct reports but will work closely with campus leadership to assess employee, site, and campus needs. LOCATION: Chennai, India ESSENTIAL FUNCTIONS: Serves as primary point of contact for onboarding and sustainment training. Trains and certifies new security personnel and maintains required training documentation, asking for assistance from Administrative Officers (AOs) as needed. Spends a portion of the day in the field conducting in person training with security personnel. Responsible for tracking training completion. Prioritizes safety awareness among the campus team and champions safety initiatives developed at the global and regional program level. Coordinates with local leadership and headquarters training team to develop site plans, roll out training, etc. Ensures all site personnel adhere to policies and standard operating procedures. Recommends onboarding and training scheduled in accordance with training needs for security staff to the site and campus security managers. Assists with audit compliance as it relates to training. Conducts recurring audits and prepares and submits critical and confidential information to campus leadership. Maintains required training and safety documentation, ensuring accuracy in accordance with established policies and procedures. Provides feedback on competence, compliance, and morale to campus site leadership. Performs additional tasks assigned by management. Identifies security shortfalls and offers suggestions from improving the security program. Evaluates and escalates potential safety issues within the facility. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. Identifies security shortfalls and offers suggestions from improving the security program. Preferred candidate profile MINIMUM HIRING STANDARDS Must be at least 18 years of age. Must have a reliable means of communication, such as cell phone. Must have a reliable means of transportation (public or private). Must have the legal right to work in India. Must have the ability to speak local language (Tamil) fluently. Must have the ability to speak, read, and write English proficiently. Must be willing to participate in the Companys pre-employment screening process, including drug screen and background investigation. EDUCATION/EXPERIENCE 2 or more years of experience in the security industry and/or business management, 2 years of training experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in data centers and training development preferred. Learning Management System and Talent development knowledge is an added advantage. SPECIAL REQUIREMENTS Able to work a flexible schedule, including evening, weekend, and holiday hours. Able to travel as required, up to 50% of the time, occasionally with limited notice. COMPETENCIES Highly motivated, energetic, self-directed individual with analytical and problem-solving skills. Ability to communicate clearly and concisely, sharing technical concepts to a varied audience. High attention to detail. Confident in delivering classroom and field training in an engaging and professional manner. Ability to communicate effectively at all levels and across diverse cultures. Capable of learning a variety of security and safety devices and controls Ability to track and maintain schedule assignments. Ability to maintain professional composure when dealing with unusual circumstances. Strong oral and written communication skills. Must be able to read, write, and understand English. Strong customer service and service delivery orientation. Ability to be an effective leader and member of a project team. Ability to take initiative and achieve results. Ability to adapt to changes in the external environment and organization. BENEFITS Work on a prestigious multinational client account Competitive compensation package on offer Ongoing training, leaning and development Excellent career development opportunities - we value promoting from within! Supportive and collaborative team culture Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential. At Securitas, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. If you have the above criteria, please submit your application via the apply logo with your updated resume.

Field Training Manager

Hyderabad, Pune, Chennai

4 - 6 years

INR 35.0 - 45.0 Lacs P.A.

Hybrid

Full Time

SUMMARY The Field Training Manager (FTM) is responsible for managing a team of field training officers and for developing, administering, and facilitating training curriculum for a variety of audiences using adult learning strategies and experiential learning opportunities for the Datacenter Physical Security program. The FTM will deliver training as well as manage Field Training Officers (FTOs). Training is highly varied and is delivered in a variety of forums including in-person and web based, both domestically and internationally. The role also requires assigning and reviewing training, documentation, preparation, maintenance, and presentation of training reports, metrics to members of the operational management team and the client, as well as assisting with new employee onboarding. The FTM will also engage in wider security projects across the program as a subject matter expert. LOCATION: Open to - Hyderabad/ Pune / Chennai as well ESSENTIAL FUNCTIONS Manage an assigned team of FTOs and lead the team toward operational goals and training deliverables. Consult Regional Security Managers to determine trends and regional training needs. Plan, prepare, and facilitate training in conjunction with FTOs for security officers, supervisors, site-based management teams, and Headquarters-based teams on security functions, processes, responsibilities, technologies and more, considering variances in cultural learning styles and time zones. Travel domestically and internationally for up to 40% of the time. Develop, edit, and facilitate training material and presentations according to the Core Training Plan and Datacenter Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor led PowerPoint presentations, and written assessments. Maintain a documentation review cycle to ensure content remains accurate and up to date with processes and procedures and Datacenter Physical Security branding. Serve as training team representative on projects with operations personnel and other Subject Matter Experts throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements. At the direction of the Regional Training and Development Manager, assign training in the Core Training Plan and the Securitas Learning Management System. Conduct weekly, monthly, and quarterly audits with their teams to ensure all program staff are compliant with the required Statement of Work on training and provides monthly status reports. Complete site visits and in-person training throughout the region and globally if required. Perform tasks and duties of a similar nature and scope as required for assigned office. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. EDUCATION/EXPERIENCE : Bachelors Degree and 3 years o f training related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 3-5 years of experience in training program development and implementation or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 1-3 years of management experience. Bachelors degree in training, education or a related field preferred. Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel. Experience working in security, military, or law enforcement a plus. MINIMUM HIRING STANDARDS : Must be at least 18 years of age. Must have a reliable means of communication. Must have a reliable means of transportation (public or private) Must have the legal right to work in the country where the position is located. Must have the ability to speak, read, and write English. Must have a High School Diploma or equivalent. Must be willing to participate in the Companys pre-employment screening process, including drug screen and background investigation. SPECIAL REQUIREMENTS Have a current passport or be able to obtain one. Able to travel (international or domestic, as required) approximately 40% of the time, occasionally with limited notice. Able to work evening or weekend hours when required, such as during an emergency or high-priority event. BENEFITS Work on a prestigious multinational client account Competitive compensation package on offer Flexible, Hybrid working Enjoy travel around the APAC region Ongoing training, leaning and development Excellent career development opportunities - we value promoting from within! Supportive and collaborative team culture Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential.

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