As a candidate for this role, you will be responsible for: - Keeping track of issues reported by clients and promptly assigning engineers to resolve them. - Resolving issues directly through telephone or other means when possible. Qualifications required for this position include: - Minimum of 2 years of experience in the IT field. - In-depth knowledge of operating systems, software, and IT products such as desktops and laptops. - Excellent communication skills. Additional details about the company benefits include: - Competitive salary based on experience and potential. - Option to work from home. - Paid and unpaid leave options available.,