As a Business Analyst, your primary responsibility will be to collaborate with business stakeholders in order to comprehend and document project requirements effectively. You will need to analyze and prioritize business needs, translating them into clear and concise specifications. Working closely with the key architect, you will ensure that business requirements align seamlessly with system design. Facilitating communication and collaboration between business users and technical teams will be a crucial aspect of your role. You will be expected to conduct impact assessments and offer recommendations for process improvements. Supporting testing and validation of requirements to guarantee successful implementation will also be part of your duties. Providing ongoing support and clarification on business requirements throughout the project lifecycle is essential. Moreover, you will be responsible for ensuring proper documentation and knowledge transfer for future reference. To excel in this role, you should have proven experience in business analysis within data warehousing projects. An understanding of ERP key processes such as PTP and OTC would be advantageous. Excellent communication and interpersonal skills are necessary, along with strong analytical and problem-solving abilities. You must possess the capability to bridge the gap between business stakeholders and technical teams effectively. Knowledge of business analysis best practices and methodologies is key, as well as being detail-oriented with a focus on delivering high-quality work. Ideally, holding a certification in business analysis such as PMI PBA would be preferred.,
About the job: Key Responsibilities: 1. Manage large amounts of inbound and outbound calls in a timely manner 2. Handle customer queries over email and/or chat 3. Follow communication 'scripts' when handling different topics 4. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives 5. Build sustainable relationships and engage customers by taking the extra mile 6. Keep records of all conversations in our call center database in a comprehensible way 7. Frequently attend upskilling sessions to improve knowledge and performance level 8. Meet personal/team qualitative and quantitative targets Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-30 23:59:59 Skills required: Effective Communication and Customer Support Other Requirements: Requirements and skills 1. A minimum qualification of high school/diploma is required 2. A higher degree would be an advantage (pursuing not allowed) 3. Previous experience in a customer support role would be of great advantage 4. Strong phone and verbal communication skills along with active listening (English) 5. Good written and verbal communication skills 6. Must have good data entry and typing abilities 7. Customer focus and adaptability to different personality types 8. Proficient in relevant computer applications 9. Ability to multitask, set priorities, and manage time effectively 10. Flexible to work in rotational shifts and week-offs About Company: Ren Rui HR Services India Private Limited is a joint venture of Renrui China & Pacific Group. Renrui is a publicly listed company in Hong Kong (6919.HK). We are a fast-growing pioneer in HR solutions In China. The company services a large number of industry leaders in the new economy and other sectors as its strategic partner. Renrui provides the largest scale of flexible staffing services and other complementary HR services including professional recruitment, BPO services, labor dispatch and corporate training. Renrui revolutionizes traditional human resources business processes with digitalization and new technologies and provides professional services to clients based on an integrated ecosystem. Currently, Renrui operates more than 31 branch offices across China and provides one-stop HR services to clients in over 330 cities, enabling a strong national linkage and cross-region talent transfer. The company has about 900 employees and 35800 contract employees.