3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

About Chargebee: Chargebee is a subscription billing and revenue management platform that empowers some of the fastest-growing brands worldwide, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue annually through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely across the globe, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has secured over $480 million in capital from investors such as Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. We are on a mission to expand the boundaries of subscription revenue operations for both our own company and every customer and prospective business on a recurring revenue model. Job Summary: Chargebee is seeking a dedicated and results-driven Renewal Specialist to join our dynamic team. As a Renewal Specialist, you will play a vital role in ensuring the ongoing satisfaction and retention of our valued customers. Your primary responsibility will involve managing the renewal process, fostering strong customer relationships, and collaborating with cross-functional teams to drive successful renewals. Roles and Responsibilities: - Serve as the primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals, optimizing contract terms while enhancing customer trust. - Manage the renewals process in collaboration with the account team to ensure successful and on-time renewals before the contract end date. - Present renewal proposals and options to customers, notifying them of upcoming contract expirations. - Collaborate with various teams to develop clear renewal strategies for each customer based on data-driven decisions. - Provide rapid responses to customer and Customer Success Manager (CSM) requests, addressing sales processing procedures effectively. - Identify customer requirements, address roadblocks, and demonstrate strong account management skills to drive renewals to on-time closure. - Secure and validate renewal orders, maximizing renewal and up-selling opportunities while ensuring timely order processing. - Engage with supporting functional teams to resolve customer issues related to sales deeds. - Maintain a rolling 120-day forecast of renewals in your territory, communicating any uncovered risks for resolution strategies. - Adhere to best practices for internal processes, including Opportunity Management, Data Quality, Quoting, and Forecasting. - Participate in strategic account planning with key stakeholders to ensure accountability across teams and act as a Renewals brand ambassador. - Collaborate with internal resources to develop win strategies for a seamless customer experience and resolve complex issues. - Proactively engage in new initiatives, act as a subject matter expert, and mentor other team members. - Identify customer needs and guide renewal closure, ensuring continued customer engagement and value realization. - Work with the Customer Success organization to review customer value achievement and product adoption. - Promote upgrade opportunities and renewal value propositions to maximize returns on products and solutions. - Identify customer needs and refer to appropriate team members for follow-up. Required Qualifications: - Understanding of SaaS/subscription-based renewal models, applications, and sales techniques. - Strong negotiation and objection handling skills for value-based contract negotiations at the CXO level. - Ability to work on diverse problems requiring analysis and evaluation of identifiable factors. - Bachelor's degree in Business, Marketing, MIS (Computer Sciences), or related field. - Experience in Sales Management, Renewal Account Management, or Customer Success with a focus on negotiating contracts. Preferred Qualifications: - Knowledge of SAS products, cloud technologies, and enterprise CRM applications. - Strong process management, financial acumen, and adherence to policy. - Experience leading customer retention and adoption of SaaS products for complex accounts. - Awareness of industry trends and technologies. We are Globally Local: Chargebee's diverse team spans four continents, serving customers in over 60 countries, providing a global perspective from local neighborhoods. We value Curiosity: Encouraging a culture of curiosity, we believe in fostering an environment where hard questions lead to innovative answers. Customer! Customer! Customer!: Our focus is on enabling our customers" growth, ensuring that every action adds real value to solving genuine business problems. Join us for a rewarding and impactful journey.,

Posted 1 week ago

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Renewal Specialist Trisita Engineering Llp

2.0 - 6.0 years

4 - 6 Lacs

Mumbai

Work from Office

Hiring a customer-focused Renewal Specialist for AEC sector. Manage software/service renewals, reduce churn, and build long-term client ties. Collaborate with sales, support & success teams. Experience or interest in AEC industry preferred.

Posted 3 months ago

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