Process Excellence Manager IDFC FIRST Bank

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. - Ensure timely turnaround of cases at the RM level - Maintain a high First Time Resolution (FTR) percentage - Successfully convert Central Campaigns - Achieve Customer Satisfaction Score (CSP) of 90% or higher - Maintain renewal rates of 90% or higher - Manage ca...

Posted 1 month ago

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Regional Sales Director IndiaMART InterMESH Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a dynamic professional, you will be responsible for owning the PCL for the business unit, focusing on driving the acquisition of SMEs to large enterprises as paid IndiaMART members. Your key responsibilities will include: - Driving the acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. - Developing and executing the Annual Operating Plan (AOP) to cover customer growth, revenue targets, and cost optimization. - Optimizing the cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. - Designing and implementing robust customer engagement processes to drive platform usage and maximize...

Posted 1 month ago

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Digital Customer Success Manager - Generalist SAP

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduc...

Posted 3 months ago

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