Regional Sales Director IndiaMART InterMESH Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a dynamic professional, you will be responsible for owning the PCL for the business unit, focusing on driving the acquisition of SMEs to large enterprises as paid IndiaMART members. Your key responsibilities will include: - Driving the acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. - Developing and executing the Annual Operating Plan (AOP) to cover customer growth, revenue targets, and cost optimization. - Optimizing the cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. - Designing and implementing robust customer engagement processes to drive platform usage and maximize client value. - Fostering a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions. - Collaborating with the product team to gather and analyze customer requirements, defining feature enhancements and bundled offerings aligned with market needs. - Building and leading a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships. - Devising competitive product and pricing strategies to increase customer acquisition and market penetration. - Ensuring seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales and post-sales functions. - Defining performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team. - Leading both business and support functions to ensure alignment towards shared goals and consistent delivery of service excellence. Your qualifications should include: - Experience of handling a PCL. - Hands-on experience of meeting CXOs/Owners/Promoters, making product presentations, negotiating commercial aspects, closing sales, maintaining relationships, and presenting progress reports. - Strong listening, questioning, and networking skills.,

Posted 1 day ago

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Digital Customer Success Manager - Generalist SAP

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduced the role of a Digital Customer Success Manager (DCSM) across all cloud lines of business. DCSMs will utilize a virtual engagement strategy to ensure an exceptional customer experience for a broader customer base, leveraging the latest digital tools and resources available. Your responsibilities as a DCSM will involve working in a shared service environment, proactively reaching out to accounts in the Digital Segment, and responding to customer inquiries via various communication channels. You will focus on conducting virtual onboarding sessions, providing guidance during implementation, and ensuring seamless adoption of SAP solutions by customers. Additionally, you will be the point of contact for managing defined customer risk scenarios and sharing best practices to help customers achieve their desired outcomes. Furthermore, you will be responsible for deploying the Customer Lifecycle Methodology (CLM) to support customers throughout their journey, documenting interactions in Gain Sight, and continuously improving processes for effective customer onboarding. As the role evolves, you will be expected to drive adoption of solutions that deliver value to customers, support successful renewals, and collaborate with cross-functional teams to optimize scalable processes. To excel in this role, you should have a strong networking ability, coordination skills, and the capacity to influence teams across different functions. Your role will involve collaborating with various internal stakeholders, including Customer Success Managers, support teams, and product management, to ensure a seamless and efficient customer engagement experience. At SAP, we are committed to fostering an inclusive workplace where every individual, regardless of background, can thrive and contribute their best. We prioritize employee well-being, offer flexible working models, and invest in personal development to empower our workforce. As an equal opportunity employer, SAP values diversity and provides accessibility accommodations to applicants with disabilities, affirming our dedication to creating a more equitable world. If you are passionate about driving customer success, leveraging innovative technologies, and being part of a purpose-driven organization, this role at SAP offers a unique opportunity to make a meaningful impact in the digital customer engagement space. Join us at SAP and unleash your potential to help shape a better future for all.,

Posted 1 month ago

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