RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 150 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Front-End Engineers to help spearhead the overall look and feel of our features and services. We are seeking a talented Front-End Engineer specializing in React.js to join our growing team. The ideal candidate will have a strong foundation in front-end technologies and a proven track record of building scalable, responsive, and user-friendly web applications. As part of our agile development team, you will play a crucial role in the entire application lifecycle, from concept to deployment, driving innovation and ensuring the highest quality standards. What you'll be doing: Design, develop, and optimize front-end features for web applications using React.js and other modern JavaScript frameworks and libraries Collaborate with UI/UX designers to translate designs and wireframes into high-quality code, ensuring visual and functional consistency across all web and mobile platforms Implement responsive design principles to ensure that our applications render well across a variety of devices and window sizes Participate in code reviews, contributing to the continuous improvement of product quality and team productivity Integrate with RESTful APIs and back-end services, understanding the full web technology stack Write clean, maintainable, and efficient code; adhering to best practices in web development Stay abreast of emerging technologies and industry trends, applying them to operations and activities to drive innovation Assist in the estimation of tasks, identify potential roadblocks, and contribute to project planning and sprint iterations What you’ll need: Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of professional experience in front-end development, with a strong focus on React.js Proficient understanding of web markup, including HTML5 and CSS3 Solid experience with JavaScript, including ES6+ syntax, and with popular React libraries (Redux, React Query, etc.) Knowledge of isomorphic React is a plus A knack for benchmarking and optimization Familiarity with code versioning tools, such as Git Excellent problem-solving skills and the ability to think analytically Strong communication and teamwork skills, with a positive attitude and a commitment to professional development Why work at Remofirst? Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 150 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Support Specialist to help spearhead the overall look and feel of our features and services. As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently. This is an opportunity to grow your career while contributing to the success of a fast-growing, mission-driven organization. What you'll be doing: Support Operations: Handle incoming inquiries through Zendesk, ensuring accurate and timely responses Resolve issues related to global employment, compliance, payroll, and employee support Escalate complex issues to the appropriate tiers or departments when needed Collaboration: Collaborate with internal teams and external stakeholders, including Finance, Business Operations, Local Teams, and Customer Success Managers (CSMs), to resolve queries Maintain clear documentation of issues and resolutions to ensure seamless handoffs Process Improvement: Provide feedback on workflows and support processes to enhance efficiency and service quality Contribute to the development and refinement of best practices for support operations Knowledge Management: Stay up-to-date on global employment laws and company policies to provide accurate guidance Share insights and knowledge with teammates to foster continuous improvement What you’ll need: 2–3+ years of experience in customer support, operations, or a related role Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations Experience in EOR (Employer of Record), global HR, or payroll-related support Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences Strong organizational and time-management skills to handle a high volume of inquiries across global time zones Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements Proven ability to collaborate effectively in a remote-first, globally distributed environment Nice to Have: Knowledge of employment laws and compliance practices across multiple countries Advanced Zendesk expertise, including analytics and reporting capabilities Multilingual skills to support a diverse, global client base Skills and Competencies: Technical Skills: Support Tool Expertise: Advanced understanding of best practices in support operations, including ticket tagging, workflow routing, automation setup, SLA tracking, knowledge base optimization, and reporting for performance insights Data Fluency: Ability to create and analyze reports or dashboards for tracking KPIs, team performance, and process improvements Technical Adaptability: Quick to learn and master new software, tools, and systems relevant to remote work and global support operations Behavioral and Core Competencies: Empathy and Communication: Ability to handle complex and sensitive conversations professionally, with a customer-first mindset Problem Solving: Proactive in diagnosing challenges, developing actionable solutions, and escalating when necessary Attention to Detail: Ensures accuracy in compliance-driven processes and maintains high-quality outputs under pressure Time Management: Excels in managing multiple priorities and deadlines across diverse time zones Collaboration and Teamwork: Works seamlessly with cross-functional teams, ensuring alignment and effective communication across departments Adaptability: Thrives in a dynamic environment, adjusting to changing priorities, new tools, and emerging challenges Customer Advocacy: Acts as a champion for customer needs, providing feedback to internal teams to drive improvements in products and processes Why work at RemoFirst? Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 150 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Hiring Success Manager to help spearhead the overall look and feel of our features and services. As a Hiring Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. This involves providing insight about employment in the country of hire, providing a clear explanation of how to hire compliantly via an EoR, providing proactive updates on progress to all parties involved in hiring, keeping internally platforms updated, and following internal processes to ensure all steps are completed accurately. You may also be responsible for offboarding employees when they come to the end of their employment. What you'll be doing: Own the Onboarding Experience Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork Keep all parties informed of progress every step of the way Leverage EOR Expertise Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country Maintain Accurate Data Ensure all core information related to onboarding is correct and up to date in our systems Work closely with our global network of partners to uphold compliance and consistency Champion Continuous Improvement Collect user feedback and share it with our Product team to influence future enhancements Stay informed about product updates so you can advise clients and team members with confidence Resolve Service Issues Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently What you’ll need: 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business Experience working in global HR, Payroll or Global Mobility essential Skills*: Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences Excellent communication skills: as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done. Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked Why work at Remofirst? Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.