Reliable Group NY

Title: Senior VDI Consultant – Citrix/Azure/VMware Location: Pune,balewadi Shift: 3:30 PM – 12:30 AM IST (Aligned to US ET support window) Fill time role About: Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000–100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms. Key Responsibilities Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments. Lead efforts to enhance image management, patching, provisioning, and migration processes. Manage incident triage, root cause analysis, and documentation within ITSM tools. Create and maintain PowerShell scripts and other automation solutions for routine tasks. Collaborate with US and offshore teams for seamless 24x7 support operations. Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities. Participate in client review meetings to discuss performance and backlog reduction. Required Skills & Qualifications 8+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms. Proven experience in Citrix Virtual Apps and Desktops , Azure Virtual Desktop , VMware Horizon , and Windows OS troubleshooting. Strong proficiency in PowerShell scripting for automation and reporting. Familiarity with ITIL processes (Incident, Problem, Change Management). Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.). Excellent communication skills for collaboration in distributed teams . Ability to work independently and drive technical improvements. Preferred Skills Expertise in Citrix Cloud, Citrix Studio, MCS/PVS , and advanced troubleshooting . Experience supporting large-scale enterprise virtual desktop environments (50k+ users). Exposure to automation and orchestration frameworks in VDI environments. Reporting Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements. Collaborate with the Domestic Operations Manager (US) for review meetings and escalation handling. Why Join Opportunity to be part of a flagship virtualization project from its foundation phase. High-visibility role with potential to grow into a team lead as the project scales to 15–20 members in 2026. Work with a global team managing one of the largest Citrix/Azure VDI environments . Job Type: Full-time Pay: ₹1,500,000.00 - ₹4,500,000.00 per year Benefits: Flexible schedule Health insurance Provident Fund Ability to commute/relocate: Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Notice Period in days? (Max 30 Days) CTC? ECTC? Experience: Citrix: 8 years (Required) Azure VM: 7 years (Required) VMWare: 5 years (Required) Location: Baner, Pune, Maharashtra (Required) Work Location: In person