Relationship Manager - MF Collections

Job Description

Skills Collection Maintenance Highest Education Other Qualification Type Working Language Tamil English Job Description A "Relationship Officer - MF Collection NPA" job description primarily involves managing and recovering outstanding debt (Non-Performing Assets - NPA) from clients who have taken microfinance loans, focusing on building relationships to encourage timely repayments while adhering to collection policies and legal guidelines. Key responsibilities: Debt Recovery: Actively contacting borrowers with overdue microfinance loans, understanding their financial situations, and negotiating repayment plans to minimize NPAs. Customer Relationship Management: Building rapport with borrowers, maintaining regular communication, and providing support to facilitate timely payments. Field Visits: Conducting on-site visits to borrowers' residences or businesses to assess their financial situation and collect outstanding payments. Collections Strategy: Implementing effective collection strategies including reminders, follow-up calls, legal actions (when necessary) to maximize recovery rates. Reporting and Documentation: Maintaining detailed records of collection activities, customer interactions, and updating relevant systems with accurate information. Compliance: Adhering to all regulatory guidelines and company policies related to debt collection practices. Skills and Qualifications: Excellent Communication Skills: Ability to effectively communicate with borrowers, both verbally and in writing, to understand their situations and negotiate repayment plans. Negotiation Skills: Proven ability to negotiate with borrowers to reach mutually agreeable payment arrangements. Problem-Solving Skills: Identifying challenges faced by borrowers and devising solutions to facilitate timely repayments. Fieldwork Experience: Comfort with extensive field visits and interacting with customers in diverse locations. Financial Acumen: Basic understanding of financial concepts to analyze borrowers' financial situations. Legal Awareness: Familiarity with debt collection laws and regulations to ensure compliance.