Spanish Technical Helpdesk Sphere Global Solutions

3.0 - 7.0 years

0 Lacs

punjab

On-site

As an IT Support Specialist at our company located in Mohali, Chandigarh, you will be responsible for providing technical assistance to our users in a multilingual environment. Your primary focus will be troubleshooting hardware and software issues on both Windows and macOS operating systems. You should have a strong understanding of basic networking concepts such as IP addresses, VPN, and Wi-Fi configurations. Proficiency in ticketing systems and remote support tools is essential for this role to efficiently address user concerns. Being fluent in French and Spanish is a requirement as you will be handling technical concepts in all three languages. Additionally, you should have knowledge of keyboard layouts and region-specific settings to assist users effectively. Good communication skills, both verbal and written, are crucial for interacting with users from diverse cultures. In this role, your problem-solving abilities will be put to the test as you work in a fast-paced IT support environment. You should excel in interpersonal skills to engage with users from various backgrounds. Effective communication of technical information in a clear manner is key to ensuring user satisfaction. The ideal candidate will have 3-4 years of experience in IT support or customer service, preferably in multilingual IT environments. Familiarity with technical documentation in French, Spanish, and English will be advantageous in this role. If you are looking for a challenging opportunity where you can apply your technical skills, language proficiency, and customer service experience, then this IT Support Specialist position is perfect for you. Join our team and be part of a dynamic work environment where your expertise will be valued and appreciated.,

Posted 2 weeks ago

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