Head of Operations to lead our Shared Services Center. Must have 20+ yrs in O2C, P2P, Finance, and digital transformation. Strong leadership and ERP experience required. https://recruiterwings.com/job/head-of-operations-shared-services-hiring/
Role: Technical Architect in Commerce - Dynamics 365 Experience: 7+ years Location: Bangalore (onsite) Technical Architect with expertise in Retail and Commerce domains to lead solution design and technical strategy for Dynamics 365 ERP implementations. This role demands deep understanding of D365 Commerce, Retail POS, integrations, and cloudbased architecture. You'll collaborate with functional and development teams to ensure scalable, secure, and highperforming solutions for global Responsibilities: Lead the technical architecture and design for D365 Commerce/Retail ERP implementations. Collaborate with stakeholders to gather requirements and translate them into scalable solutions. Define integration strategies between D365 and third-party systems (e.g., eCommerce, CRM, payment gateways). Provide oversight across Omnichannel Retail, POS, Inventory, and eCommerce integration. Ensure adherence to best practices in security, performance, and compliance. Mentor and guide technical consultants and developers. Participate in project planning, estimations, and technical risk assessments. Stay current with Microsoft technology stack, updates, and : 7+ years of experience in enterprise software architecture, with at least 4 years in Dynamics 365 (F&O and/or Commerce). Proven track record in Retail/Commerce implementations, preferably across multiple regions. Strong knowledge of Azure Services, Power Platform, Dataverse, and DevOps pipelines. Experience with custom extensions, SDKs, integration patterns (OData, REST APIs). Deep understanding of Retail POS architecture, store commerce, loyalty, pricing, and promotions models. Excellent problem-solving and stakeholder communication skills. Microsoft certifications in D365 Commerce, F&O, or Solution Architecture We Offer : Opportunity to work on high-impact digital transformation projects in retail and commerce. • Collaborative global team culture with strong focus on innovation. • Competitive salary, flexible work options, and professional development support.
Job Description Head of Operations / Center Head Shared Services Center Job Title Head of Operations / Center Head Department Shared Services Center (SSC) Position Reports to (Administratively) Group CFO / Group COO / Board of Directors Position Reporting into you (Administratively) NA Position Reports to (Functionally) Group CFO / Group COO / Board of Directors Position Reporting into you (Functionally) NA Purpose of the Job (Main Objective): We are seeking a dynamic and experienced Head of Operations / Center Head to lead our Shared Services Center, which supports a group of companies across Procurement, Order to Cash (O2C), Procure to Pay (P2P), Master Data Management, and Finance operations. This role is critical in driving operational excellence, service delivery, stakeholder satisfaction, and continuous improvement across all SSC functions Deliverables / Key Responsibilities: Strategic Leadership - Define and execute the SSCs strategic roadmap aligned with group business objectives. - Act as a change agent to drive transformation, automation, and process optimization. - Build and maintain strong relationships with business unit leaders and key stakeholders. Operational Management - Oversee day-to-day operations across all SSC functions: Procurement, O2C, P2P, Master Data, and Finance. - Ensure service level agreements (SLAs), key performance indicators (KPIs), and quality standards are consistently met or exceeded. - Monitor and manage operational risks, compliance, and internal controls. People Leadership - Lead, mentor, and develop a high-performing team across multiple functions. - Foster a culture of accountability, collaboration, and continuous learning. - Drive employee engagement and talent development initiatives. Process Excellence s Technology - Champion process standardization, automation, and digital transformation initiatives. - Collaborate with IT and transformation teams to implement new tools and technologies. - Leverage data and analytics to drive insights and decision-making. Financial s Performance Management Manage SSC budgets, cost allocations, and financial performance. Identify and implement cost-saving opportunities without compromising service quality. Provide regular performance reports and insights to executive leadership. Define and manage operating metrics, such as PS utilization, backlog, project margin, CSAT/NPS, resolution times, and ticket deflection. Lead strategic planning and execution of departmental OKRs aligned with company growth and profitability goals. AI s Automation Leadership Champion the adoption of AI tools, automation, and self-service platforms to increase scalability and operational efficiency. Implement and continuously improve AI-powered support agents and customer-facing workflows to reduce reliance on human intervention. Embed AI capabilities into the service catalog and internal processes, unlocking new revenue and efficiency opportunities. Provide training and tooling that enables teams to effectively collaborate with AI in daily operations. Key Performance Indicators (KPIs) Category KPI Service Delivery SLA adherence rate (e.g., % of transactions processed on time) First-time-right rate for transactions Cycle time for key processes (e.g., invoice processing, order fulfillment) Customer Satisfaction Internal customer satisfaction score (CSAT) Net Promoter Score (NPS) from business units Operational Efficiency Cost per transaction or per FTE % of automated transactions Process standardization index People C Culture Employee engagement score Attrition rate and retention of key talent Training hours per employee Compliance C Risk Number of audit findings or compliance breaches Timeliness of issue resolution Innovation C Transformation Number of improvement initiatives implemented ROI from automation or transformation projects Qualifications Bachelors degree in business, Finance, Operations, or related field (MBA or equivalent preferred). - 20+ years of progressive experience in shared services, BPO, or global business services, with at least 10 years in a senior leadership role. - Proven track record of managing multi-functional teams and delivering operational excellence. - Strong understanding of end-to-end processes in Procurement, O2C, P2P, and Finance. - Experience with ERP systems (e.g., SAP, Oracle) and automation tools (e.g., RPA, workflow platforms). - Excellent leadership, communication, and stakeholder management skills Preferred Attributes Experience in a multi-entity or multinational environment. Exposure to Lean Six Sigma or other process improvement methodologies. High adaptability and resilience in a fast-paced, evolving environment. Strong EQ: you’re both highly self-aware and perceptive toward the Executive Director and other key relationships. You serve as a connector who’s aware of every key project and can see the big picture across the company. Data savvy: You have a strong grasp of financial + data analysis and performance metrics and your decision is informed by data. Key Competencies Required: Strategic Thinking and Planning Financial Acumen and Budget Management Process Optimisation and Continuous improvement Risk Management and Compliance Data Analysis and Decision Making Communication and Interpersonal Skills Change Management Team Management and Development Project Management Technological Proficiency Customer Focus Supply Chain and Vendor Management Internal and External Co-ordination Sr. No Department Purpose 1.Other Departments Co-ordination of work 2. External Vendor Management 3. External Customer Relation