Banking Operation Analyst NTT DATA North America

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Joint Recovery Processing / Chargeback Analyst at Presidents Choice Financial, you will be responsible for providing exceptional customer service by responding to various inquiries related to chargeback cases, fraud cases, and online disputes. You will analyze and process Fraud/Dispute cases, manage the chargeback lifecycle, investigate potential fraud cases, and process retrieval requests. Additionally, you will be involved in handling merchant challenges, fraud trend analysis, and ensuring compliance with Association Rules and Regulations. Your role will also require you to maintain a thorough understanding of all relevant regulations, communicate effectively with cardholders, cooperate with law enforcement agencies, and report on fraud trends. You must adhere to departmental escalation procedures, Quality Standard Guidelines, and PCI compliance standards. Moreover, you will mentor new employees, participate in team meetings, and follow the NTT DATA Code of Conduct and Credit Card Standards. To succeed in this role, you should possess analytical and problem-solving skills, be proficient in Microsoft Suite Applications, and have excellent communication skills. Personal qualities such as adaptability, flexibility, and reliability are essential. A willingness to pursue continuous learning, work within time constraints, and collaborate effectively with others is also required. Previous experience in credit card and/or financial services, customer service, and recoveries/chargeback within the financial sector will be advantageous. Knowledge of Association rules and regulations, TS2/TCS, and strong keyboarding skills are considered assets.,

Posted 18 hours ago

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