Receptionist

Key ResponsibilitiesPatient Reception & Customer Service

• Greet patients, visitors, and medical staff warmly and direct them to the appropriate departments.
• Manage the patient registration process, collecting accurate personal, medical, and insurance information.
• Answer and route incoming phone calls efficiently while managing a multi-line switchboard.
• Respond to patient inquiries regarding hospital services, OPD timings, doctor availability, and visiting hours.

Administrative & Operations Support

• Schedule and confirm patient appointments for consultations, diagnostics, and follow-ups.
• Coordinate closely with nursing stations, doctors, and security personnel to manage patient flow and handle emergencies.
• Maintain and update digital patient records in the Hospital Information System (HIS) with high accuracy.
• Handle billing and cash handling for OPD registrations or consultation fees, ensuring accurate day-end reporting.

Shift & Safety Management

• Manage evening and night shift operations at the front desk, ensuring seamless handover between shifts.
• Assist in crisis situations or medical emergencies by coordinating quickly with the emergency room (ER) and security teams.
• Monitor the reception area to ensure it remains clean, secure, organized, and welcoming.

Required Qualifications & Skills

• Education: Bachelor’s degree in any stream (Hospital Administration or Hospitality management is a plus).
• Experience: 1–3 years of experience as a receptionist, preferably in a hospital, healthcare facility, or hospitality environment.
• Communication: Excellent verbal and written communication skills in English and
• Tech Savvy: Proficiency in MS Office (Word, Excel) and experience operating Hospital Information Systems (HIS) or CRM software.
• Personal Attributes: Strong emotional intelligence, ability to stay calm under pressure, problem-solving skills, and a professional demeanor.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person