Essential Duties and Responsibilities: We develop B2B SAAS based solutions for our clients to manage their business needs. This role presents a tremendous amount of growth potential for those dedicated to building the next great B2B SAAS solution in the Proptech space. Analysis of requirements from internal and external customers
Essential Duties and Responsibilities: We develop B2B SAAS based solutions for our clients to manage their business needs. This role presents a tremendous amount of growth potential for those dedicated to building the next great B2B SAAS solution in the Proptech space. Analysis of requirements from internal and external customers
Essential Duties And Responsibilities We develop B2B SAAS based solutions for our clients to manage their business needs. This role presents a tremendous amount of growth potential for those dedicated to building the next great B2B SAAS solution in the Proptech space. Analysis of requirements from internal and external customers Show more Show less
Essential Functions/Responsibilities Develop a working knowledge of client applications for all business units including but not limited to MRI, Yardi,JD Edwards and ServiceNow. Provide support and solutions via ServiceNow within SLAs Prioritize support requests based on customer impact Identify solutions for system users that improve business processes Collaborate with project teams and service desk. Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements. Complete regularly scheduled User Administration audits to optimize user security. Participate in regular reviews of support requests to identify training or documentation requirements. Recognize and communicate system errors or outages Fulfill on-call duties as required for support requests after hours and on weekends. Flexibility for attending or responding to early morning and late night meetings and inquiries Maintain a high degree of customer service for all support queries and adhere to all service management principles. Performs other duties as assigned Skill Set / Competencies Required Knowledge of user administration principles and user security standards Strength in communicating technical information in non-technical terms. Excellent customer service and interpersonal skills; ability to relate to others Professional verbal and written communication skills (English) Strong analytical and problem solving skills Maintain flexibility and creativity in a variety of situations. Strong organizational and time management skills consistently sets goals and meets deadline. Working knowledge of Microsoft Outlook, Word, Excel other core software systems
Essential Functions/Responsibilities Develop a working knowledge of client applications for all business units including but not limited to MRI, Yardi,JD Edwards and ServiceNow. Provide support and solutions via ServiceNow within SLAs Prioritize support requests based on customer impact Identify solutions for system users that improve business processes Collaborate with project teams and service desk. Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements. Complete regularly scheduled User Administration audits to optimize user security. Participate in regular reviews of support requests to identify training or documentation requirements. Recognize and communicate system errors or outages Fulfill on-call duties as required for support requests after hours and on weekends. Flexibility for attending or responding to early morning and late night meetings and inquiries Maintain a high degree of customer service for all support queries and adhere to all service management principles. Performs other duties as assigned Skill Set / Competencies Required Knowledge of user administration principles and user security standards Strength in communicating technical information in non-technical terms. Excellent customer service and interpersonal skills; ability to relate to others Professional verbal and written communication skills (English) Strong analytical and problem solving skills Maintain flexibility and creativity in a variety of situations. Strong organizational and time management skills consistently sets goals and meets deadline. Working knowledge of Microsoft Outlook, Word, Excel other core software systems