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Apex Group Ltd (India Branch) logo
Major Incident and Problem Manager Apex Group Ltd (India Branch)

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As the Major Incident and Problem Manager, you will report directly to the Head of Service Management and be responsible for overseeing and driving the Major Incident Management and Problem Management processes. Your key responsibilities will include: - Managing Major and High priority incidents with authority and leadership to ensure quick resolution and a smooth transition to the Problem Management phase for root cause analysis. - Hosting technical recovery calls to coordinate teams, challenge for solutions, and meet SLAs. - Assessing impact and urgency of Major Incidents to set correct priorities and escalate within SLA targets. - Adopting a "User First" approach to communicate impact, up...

Posted 3 months ago

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