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5.0 - 8.0 years
5 - 10 Lacs
bengaluru
Work from Office
Job Summary: We are seeking a Senior Escalation Specialist to manage and resolve high-priority customer complaints and escalations with a focus on ensuring customer satisfaction and process excellence. The ideal candidate will serve as the bridge between customers and internal teams, driving swift resolutions, maintaining SLA compliance, and continuously improving the escalation process to enhance the overall customer experience. Key Responsibilities: Receive, analyze, and manage escalated customer complaints, particularly those raised to the RBI or requiring Internal Ombudsman review. Conduct thorough, in-depth investigations into complex issues to determine root causes. Ensure all escalate...
Posted 2 weeks ago
2.0 - 4.0 years
5 - 10 Lacs
bengaluru
Work from Office
Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...
Posted 1 month ago
2.0 - 4.0 years
5 - 7 Lacs
bengaluru
Work from Office
Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...
Posted 2 months ago
2.0 - 4.0 years
5 - 7 Lacs
bengaluru
Work from Office
Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...
Posted 3 months ago
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