Basic Front Office Functions welcoming guests, managing check-ins/check-outs, and handling reservations, inquiries, and complaints Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests Experience Needed One year Required Skills Customer service Customer Support Soft skills Enthusiasm, Positivity General skills Hotel Management
Basic Front Office Functions welcoming guests, managing check-ins/check-outs, and handling reservations, inquiries, and complaints Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests Experience Needed One year Required Skills Customer service Customer Support Soft skills Enthusiasm, Positivity General skills Hotel Management