Who We Are We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world. RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia. The Role : The Manager SAP SD Executive is a key role responsible for the analysis, design, configuration & support of the SAP SD and Logistics functions to meet the business needs of RAK Ceramics Group of companies. Working closely with SAP Functional Specialists to deliver, maintain, troubleshoot and enhance SAP functionality. SAP level 3 support and release assignments for RAK Ceramics across all locations. What You Will Be Doing : Provides specialist level functional and configuration knowledge in designing SAP solutions in the SD module of SAP S/4HANA and SAP ECC 6 EHP5. Supports production configuration and assist in functional change requests as per release plan. Supports business implementations by sharing best practice configuration skills. Works with the Service Desk to facilitate incident & problem resolution. Participate in release upgrade or new functionality / enhancement assessments and make recommendations. Conduct requirement gathering sessions with users, suggest and blueprint solutions & documentation designs. Ensure compliance to existing, and development of required data and reporting standards. Ensure the integrity of the SD configuration of the SAP system across multiple landscapes. Respond to user requirements, problem resolution, develop designs, and process modeling. Conduct configuration changes to accommodate change requests and prototype activities. Assist in training activities Perform initial testing of problem fixes, change request, enhancements, and new functionality. Work with SAP support team to resolve software bugs. Keep abreast of SAP releases, enhancements/new functionality and perform application research. Perform break/fix analysis and recommend solutions for sales related processes Develop functional specifications and work with BASIS and ABAP personnel resources to complete object development and testing Lead and coordinate the work of a small team comprising of business core users and consultants. Provide leadership in the development of functional skills in others through active knowledge sharing Understand and apply RAK Ceramics methodologies and procedures Ability to co-ordinate and interact with multiple teams Perform any ad-hoc tasks as required (can involve resolution of tickets of other related modules, for example, LE) What are the key skills required for this role: Expert SAP configuration skills in SD Module Domain experience in Sales & Distribution business function, preferably in a manufacturing industry. • Solid understanding of SAP data model in Sales & Distribution module. Thorough understanding of business processes. • Familiarity with SAP architecture. Familiarity with SAP Fiori apps in S/4HANA environments • Knowledge of SAP S/4HANA tools like Data Migration Cockpit Good project management skills, operating as part of a team organizing, planning, and executing large scale projects from vision through implementation. Strong verbal and written communications skills, with an ability to express complex business concepts in technical terms. • Strong analytical, problem solving, and conceptual skills. Our Ideal Match • A Bachelors degree in any discipline. Masters degree in Business Administration or Management Information Systems, preferably with a focus on sales, marketing, logistics • SAP Certifications in SD is a plus • 8+ years of experience with SAP SD and Logistics modules, with two end-to-end SAP SD implementations. • Experience or exposure to IT Governance. • Exposure to ITIL Framework. • SAP Certification in relevant Functional areas will be an added advantage. • Experience of VAT (knowledge of GST will be an added advantage). • Knowledge of using Solution Manager for managing projects and change management.

POSITION OVERVIEW: The Data Protection Officer (DPO) ensures RAK Ceramics compliance with global data privacy regulations, across various countries, e.g., European GDPR, UAE Data Protection Law, USA data protection rules, Saudi Arabias PDPL, Indias Digital Personal Data Protection (DPDP) Act, Bangladesh data protection rules etc. This role is a central management role for addressing data protection risks and building trust with regional stakeholders. Reporting to the Head of Information security, the DPO will advise teams, oversee global data privacy programs, handle regulatory communication, and lead compliance audits and staff training. With at least 5 years of experience in this field, the ideal candidate will have a strong understanding of international data laws and the ability to drive a culture of privacy across the organization. KEY ROLES & RESPONSIBILITIES: • Act as the organizations subject matter expert on data protection and privacy laws across relevant jurisdictions. • Prepare, draft and implement data processing agreements, policies and frameworks • Ensure full compliance with international and local data protection regulations. • Design and implement data protection policies, frameworks, and controls. • Serve as a liaison with supervisory authorities and stakeholders. • Advocate a company-wide culture of data privacy and accountability • Develop, review, and update the organization’s data protection policies and practices in line with evolving laws. • Monitor and assess compliance with data protection legislation in each country where RAK Ceramics operates, e.c., the EU (GDPR), USA, UAE, KSA, Bangladesh, India etc. • Conduct regular internal audits and data protection impact assessments (DPIAs). • Collaborate with IT, Legal, HR, and other business units to embed privacy by design into processes and systems. • Respond to and manage data subject access requests (DSARs), breaches, and complaints in coordination with legal and technical teams. • Develop and lead training sessions on data protection awareness for staff across regions. • Maintain and update Records Of data Processing Activities (ROPA) as required by applicable laws. • Act as the primary contact point for data protection authorities and external stakeholders KEY COMPETENCIES Data and Risk Management Experience of having dealt with regulatory authorities on data privacy matters Data classification and handling procedures Data retention and disposal schedules Personal data inventory and data flow mapping Data Protection Impact Assessments (DPIAs) Third-party/vendor data processing and contract compliance Preparation of Organizational Policies and Practices Data Governance and Risk Management Data classification and handling procedures Data retention and disposal schedules Personal data inventory and data flow mapping Data Protection Impact Assessments (DPIAs) Third-party/vendor data processing and contract compliance Organizational Policies and Practices Information Security & Privacy Policy Acceptable Use and Access Control Guidelines Data Breach Response Plan and Notification Protocol Incident Handling and Reporting Procedures Record of Processing Activities (ROPA) documentation Employee Awareness and Operational Conduct Employee data handling and confidentiality guidelines Consent collection and processing protocols Bring Your Own Device (BYOD) and remote work data usage Guidelines for customer service and marketing departments on lawful data use Privacy by Design and Default principles integration Monitoring, Audit, and Reporting Internal audit checklists for data protection compliance Metrics and KPIs for privacy program effectiveness Reporting templates for regulatory authorities Guidelines for responding to Data Subject Access Requests (DSARs) QUALIFICATIONS / EXPERIENCE / SKILLS: Qualifications: Bachelors degree in related field Masters Degree is Ideal. Data Protection Laws of various countries like UAE, KSA, EU (GDPR), USA, IN (DPDP) etc. ISMS (ISO 27001/NIST) Experience: 10 to 14 years of experience including minimum 5 to 8 years in Data Protection role. Skills: Stakeholder management and Leadership Influence Problem-Solving & Critical Thinking Proactive & Strategic Thinking Communication & Collaboration Attention to Detail Decision-Making Under Pressure Adaptability & Continuous Learning Ethical Responsibility

The Role : The SAP SD Manager is a key role responsible for the analysis, design, configuration & support of the SAP SD and Logistics functions to meet the business needs of RAK Ceramics Group of companies. Working closely with SAP Functional Specialists to deliver, maintain, troubleshoot and enhance SAP functionality. SAP level 3 support and release assignments for RAK Ceramics across all locations. What You Will Be Doing : Provides specialist level functional and configuration knowledge in designing SAP solutions in the SD module of SAP S/4HANA and SAP ECC 6 EHP5. Supports production configuration and assist in functional change requests as per release plan. Supports business implementations by sharing best practice configuration skills. Works with the Service Desk to facilitate incident & problem resolution. Participate in release upgrade or new functionality / enhancement assessments and make recommendations. Conduct requirement gathering sessions with users, suggest and blueprint solutions & documentation designs. Ensure compliance to existing, and development of required data and reporting standards. Ensure the integrity of the SD configuration of the SAP system across multiple landscapes. Respond to user requirements, problem resolution, develop designs, and process modeling. Conduct configuration changes to accommodate change requests and prototype activities. Assist in training activities Perform initial testing of problem fixes, change request, enhancements, and new functionality. Work with SAP support team to resolve software bugs. Keep abreast of SAP releases, enhancements/new functionality and perform application research. Perform break/fix analysis and recommend solutions for sales related processes Develop functional specifications and work with BASIS and ABAP personnel resources to complete object development and testing Lead and coordinate the work of a small team comprising of business core users and consultants. Provide leadership in the development of functional skills in others through active knowledge sharing Understand and apply RAK Ceramics methodologies and procedures Ability to co-ordinate and interact with multiple teams Perform any ad-hoc tasks as required (can involve resolution of tickets of other related modules, for example, LE) What are the key skills required for this role: Expert SAP configuration skills in SD Module Domain experience in Sales & Distribution business function, preferably in a manufacturing industry. • Solid understanding of SAP data model in Sales & Distribution module. Thorough understanding of business processes. • Familiarity with SAP architecture. Familiarity with SAP Fiori apps in S/4HANA environments • Knowledge of SAP S/4HANA tools like Data Migration Cockpit Good project management skills, operating as part of a team organizing, planning, and executing large scale projects from vision through implementation. Strong verbal and written communications skills, with an ability to express complex business concepts in technical terms. • Strong analytical, problem solving, and conceptual skills. Our Ideal Match • A Bachelors degree in any discipline. Masters degree in Business Administration or Management Information Systems, preferably with a focus on sales, marketing, logistics • SAP Certifications in SD is a plus • 8+ years of experience with SAP SD and Logistics modules, with two end-to-end SAP SD implementations. • Experience or exposure to IT Governance. • Exposure to ITIL Framework. • SAP Certification in relevant Functional areas will be an added advantage. • Experience of VAT (knowledge of GST will be an added advantage). • Knowledge of using Solution Manager for managing projects and change management.

The Role: The Manager - Salesforce Technical Expert to lead and support our Salesforce ecosystem, including system implementation, configuration, administration, and maintenance of integration with SAP ERP. This individual will play a critical role in helping leverage Salesforce to its full potential by designing and optimizing CRM processes that align with the company's operational needs and strategic objectives. The role requires close collaboration with stakeholders to gather requirements, document processes, and coordinate with development teams and partners to ensure successful delivery What You Will Be Doing : Salesforce Administration Support the implementation, setup, and configuration of Salesforce (Sales, CPQ, Service Cloud). Perform daily administration tasks including user setup, security roles, profiles, data integrity, workflows, and reports. Maintain and enhance existing Salesforce configurations based on evolving business requirements. Execute data migration during rollouts to new entities. Lead User Acceptance Testing (UAT) and conduct user training sessions. Maintain clean and accurate CRM data within Salesforce. Integration & Technical Oversight Act as the technical subject matter expert (SME) for Salesforce, particularly in its integration with SAP ERP and other enterprise systems. Collaborate with internal IT teams and external partners to ensure reliable data flow and synchronization between Salesforce and SAP. Troubleshoot and resolve issues related to integration and system performance. Business Analysis & Stakeholder Communication Serve as a liaison between business stakeholders and technical teams. Facilitate requirements-gathering sessions and translate business needs into functional and technical specifications. Prioritize enhancement requests, manage a backlog of change requests, and support issues. • Prepare and maintain detailed documentation, including business requirements, process flows, and system architecture Partner & Project Management Coordinate with internal developers and third-party vendors to implement new features, system updates, and customizations. Manage project timelines, deliverables, and stakeholder communications for Salesforcerelated initiatives. Ensure all solutions are delivered on time, within scope, and in accordance with best practices. What are the key skills required for this role: Proven experience integrating Salesforce with SAP ERP (or other large ERP systems) using middleware tools, custom APIs, and SAP PI/PO. Deep understanding of Salesforce architecture, data models, security principles, and platform best practices. Strong analytical skills with the ability to translate business needs into technical solutions. Experience with project coordination, vendor management, and Agile or hybrid project delivery methodologies. Excellent communication, stakeholder management, and documentation skills. Our Ideal Match Bachelors degree in Computer Science, Information Systems, or a related field. Certifications such as Administrator, Advanced Administrator, Business Analyst, CPQ Specialist, or Platform App Builder are preferred. 5+ years of hands-on experience with the Salesforce platform. Proven experience integrating Salesforce with SAP ERP (or other large ERP systems) using middleware tools, custom APIs, and SAP PI/PO.

POSITION OVERVIEW: We are seeking an experienced and highly skilled Data Engineer with deep expertise in Microsoft Fabric , MS-SQL, data warehouse architecture design , and SAP data integration. The ideal candidate will be responsible for designing, building, and optimizing data pipelines and architectures to support our enterprise data strategy. The candidate will work closely with cross-functional teams to ingest, transform, and make data (from SAP and other systems) available in our Microsoft Azure environment, enabling robust analytics and business intelligence. KEY ROLES & RESPONSIBILITIES : Spearhead the design, development, deployment, testing, and management of strategic data architecture, leveraging cutting-edge technology stacks on cloud, on-prem and hybrid environments Design and implement an end-to-end data architecture within Microsoft Fabric / SQL, including Azure Synapse Analytics (incl. Data warehousing). This would also encompass a Data Mesh Architecture. Develop and manage robust data pipelines to extract, load, and transform data from SAP systems (e.g., ECC, S/4HANA, BW). Perform data modeling and schema design for enterprise data warehouses in Microsoft Fabric. Ensure data quality, security, and compliance standards are met throughout the data lifecycle. Enforce Data Security measures, strategies, protocols, and technologies ensuring adherence to security and compliance requirements Collaborate with BI, analytics, and business teams to understand data requirements and deliver trusted datasets. Monitor and optimize performance of data processes and infrastructure. Document technical solutions and develop reusable frameworks and tools for data ingestion and transformation. Establish and maintain robust knowledge management structures, encompassing Data Architecture, Data Policies, Platform Usage Policies, Development Rules, and more, ensuring adherence to best practices, regulatory compliance, and optimization across all data processes Implement microservices, APIs and event-driven architecture to enable agility and scalability. Create and maintain architectural documentation, diagrams, policies, standards, conventions, rules and frameworks to effective knowledge sharing and handover. Monitor and optimize the performance, scalability, and reliability of the data architecture and pipelines. Track data consumption and usage patterns to ensure that infrastructure investment is effectively leveraged through automated alert-driven tracking. KEY COMPETENCIES: Microsoft Certified: Fabric Analytics Engineer Associate or equivalent certificate for MS SQL. Prior experience working in cloud environments (Azure preferred). Understanding of SAP data structures and SAP integration tools like SAP Data Services, SAP Landscape Transformation (SLT), or RFC/BAPI connectors. Experience with DevOps practices and version control (e.g., Git). Deep understanding of SAP architecture, data models, security principles, and platform best practices. Strong analytical skills with the ability to translate business needs into technical solutions. Experience with project coordination, vendor management, and Agile or hybrid project delivery methodologies. Excellent communication, stakeholder management, and documentation skills. Strong understanding of data warehouse architecture and dimensional modeling. Excellent problem-solving and communication skills. QUALIFICATIONS / EXPERIENCE / SKILLS Qualifications : Bachelors degree in Computer Science, Information Systems, or a related field. Certifications such as SQL, Administrator, Advanced Administrator, are preferred. Expertise in data transformation using SQL, PySpark, and/or other ETL tools. Strong knowledge of data governance, security, and lineage in enterprise environments. Advanced knowledge in SQL, database procedures/packages and dimensional modeling Proficiency in Python, and/or Data Analysis Expressions (DAX) (Preferred, not mandatory) Familiarity with PowerBI for downstream reporting (Preferred, not mandatory). Experience : • 10 years of experience as a Data Engineer or in a similar role. Skills: Hands-on experience with Microsoft SQL (MS-SQL), Microsoft Fabric including Synapse (Data Warehousing, Notebooks, Spark) Experience integrating and extracting data from SAP systems, such as: o SAP ECC or S/4HANA SAP BW o SAP Core Data Services (CDS) Views or OData Services Knowledge of Data Protection laws across countries (Preferred, not mandatory)