Company Description QuickSell & DoubleTick helps businesses accelerate their sales process by enabling them to communicate their product offerings via an intelligent catalog with inbuilt real-time customer insights and quick order booking. These solutions help businesses streamline their sales operations, enhance customer engagement, and optimize order management. Our innovative approach allows companies to increase efficiency and drive growth effectively. Role Description This is a full-time, on-site role for an Inside Sales position located in Mumbai. The Inside Sales representative will be responsible for generating leads, managing customer inquiries, and ensuring customer satisfaction. Day-to-day tasks include communicating with potential clients, explaining product offerings, and processing orders. The role requires a proactive approach in identifying sales opportunities and building strong client relationships. Qualifications Proficient in Inside Sales and SAAS knowledge Excellent Communication and Customer Service skills Ability to ensure high Customer Satisfaction Good problem-solving skills and attention to detail Ability to work independently as well as part of a team Bachelor's degree in Business, Marketing, or related field preferred Previous experience in a B2B Sales role is a plus Show more Show less
Are you a talented HR student with a passion for business? DoubleTick is looking for a dynamic HR Business Partner intern to join our team! As an intern, you will have the opportunity to work closely with our HR team and gain hands-on experience in a fast-paced and innovative environment. Selected Intern’s Day-to-day Responsibilities Include Assist in recruitment processes, including sourcing candidates, conducting interviews, and onboarding new hires. Support HR operations by maintaining employee records and updating HR databases. Assist in the development and implementation of HR policies and procedures. Collaborate with the HR team on employee engagement initiatives and training programs. Help coordinate performance management processes and provide support to managers and employees. Assist in data analysis and reporting using MS Excel to identify trends and insights. Provide general administrative support to the HR team as needed. If you are a proactive and self-motivated individual with excellent English proficiency and MS Excel skills, we want to hear from you! Join us at DoubleTick and kickstart your career in HR today. Apply now! About Company: At QuickSell, we are revolutionizing the way small enterprises interact and deal with their customers and clients daily. Our robust solutions empower small and medium-sized businesses to simplify, optimize & make their sales process and marketing campaigns a lot more intelligent & effective. Using our intelligent plug-and-play cloud-based solution QuickSell is already helping 250,000+ small businesses work faster & smarter toward achieving their targets. Over 5 crore such SMEs in India and millions of others globally are now looking towards SaaS-based solutions to make their systems more efficient and effective, the opportunity for QuickSell is massive and we are growing bigger every day. Supported & backed by investors from Silicon Valley, California, we are now poised for exponential growth and expansion. Show more Show less
Responsibilities: Payroll Processing: Ensure accurate and timely processing of monthly payroll for employees. Statutory Compliance: Maintain compliance with all statutory requirements related to payroll, including Provident Fund (PF), Employee State Insurance (ESI), Professional Tax, Income Tax, etc. Salary Administration: Handle salary calculations, deductions, bonuses, increments, and arrears as per company policies and local regulations. Documentation: Maintain payroll records, employee database, and related documentation in compliance with statutory requirements. Reporting: Generate payroll reports, summaries, and analyses for management review and statutory reporting. Employee Queries: Respond to employee queries related to payroll, deductions, and reimbursements. Vendor Coordination: Liaise with payroll service providers, banks, and other relevant vendors for seamless payroll operations. Requirements : Education: Bachelor’s degree in Accounting, Finance, Human Resources, or a related field. Experience: Previous experience in payroll processing and statutory compliance is essential, preferably in an Indian context. Skills: Strong understanding of Indian payroll regulations and statutory compliance requirements. Proficiency in payroll software (such as SAP, Oracle Payroll) and MS Excel. Attention to detail and excellent numerical skills are crucial. Attributes: Accuracy and Timeliness: Ability to ensure accuracy in payroll processing and meet deadlines. Confidentiality: Handle sensitive payroll information with confidentiality and integrity. Communication: Excellent interpersonal and communication skills to effectively interact with employees and stakeholders. About Us: Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India. QuickSell: QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/ DoubleTick: DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website: https://doubletick.io/ Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc. Show more Show less
Key Responsibilities Customer-Facing Projects Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments. Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics. Build and manage project plans, timelines, risk logs, and stakeholder matrices. Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations. Track and report implementation progress while ensuring accountability across functions. Internal Strategic Projects Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements. Define project scope, resource allocation, success metrics, and documentation. Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders. Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents). Identify blockers early, resolve or escalate as needed, and maintain momentum. Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps. Requirements 3–6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment. Proven success working with cross-functional teams, including engineering, product, and customer-facing departments. Strong grasp of SaaS customer lifecycles and enterprise client management. Excellent communication, coordination, and documentation skills. Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms. Comfortable working with technical concepts (APIs, CRM tools, automation workflows). PMP, Scrum, or Agile certifications are a plus. Nice to Have Experience working with the WhatsApp Business API or similar messaging infrastructure. Exposure to BFSI, real estate, or large-scale enterprise sales projects. Familiarity with CRMs like Zoho, Salesforce, or LeadSquared. What You’ll Get Be part of a fast-growing SaaS startup shaping the future of enterprise communication. Full ownership of high-impact projects across India and global markets. Daily collaboration with founders and functional leaders, offering immense learning and visibility. Accelerated career growth in a product-led, innovation-driven environment.
As a Lead Backend Engineer at our dynamic tech company, you will play a pivotal role in shaping the backend architecture and leading a talented team of 5-6 engineers. Your expertise in a diverse tech stack and your leadership skills will be essential in driving our backend projects to success. You will guide and mentor a team of 5-6 backend engineers, ensuring the team delivers high-quality code, adheres to best practices, and meets project deadlines. Your hands-on development using TypeScript, Node.js, and Nestjs will be instrumental in building robust and scalable backend systems. Proficiency in managing databases like PostgreSQL and MongoDB will help you implement efficient data storage and retrieval strategies. Additionally, your expertise in Elasticsearch, Neptune, and Gremlin will enable you to handle complex data structures and relationships effectively. In this role, you will conduct code reviews, enforce coding standards, and maintain high-quality software. Collaboration with frontend teams, designers, and product managers will be crucial to ensure seamless integration and alignment with business goals. Furthermore, you will be responsible for planning, tracking, and reporting on project progress while effectively managing resources to meet deadlines. To excel in this position, you should possess a Bachelor's degree in Computer Science or a related field, along with a minimum of 5 years of experience in backend development. Strong proficiency in TypeScript, Node.js, Next.js, PostgreSQL, MongoDB, Elasticsearch, Neptune, and Gremlin is required. Your proven experience in leading a team of engineers, excellent problem-solving skills, attention to detail, and strong communication and collaboration skills will be essential. Experience in a fast-paced, agile environment and prior experience in a similar lead role are preferred. Contributions to open-source projects or a strong GitHub portfolio will be considered a plus.,
Role & Responsibility : Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS. Controlling Accounts Payable and Accounts Receivables. Responsible for implementing Finance Policies set by the management/Corporate Office. Taking care of all the functions of finance operations. Strong control over revenue through various means and channels and reconciliation. Knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations. Day-to-day banking operations and fund planning & reporting to management. Knowledge of TDS provisions, including the different sections under which TDS is deducted, TDS returns, and various TDS rates. Knowledge of quarterly and year-end E-TDS filings. Statutory compliances, including verification, calculation payment & filing of returns, e.g., GST, TDS, etc. Possess strong work ethics and good interpersonal and communication (written & oral) skills. Good analytical skills, embrace challenges & changes, initiative, and have a positive working attitude Qualification : CA fresher About Us : Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 145+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India. DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, a bot studio, commerce and cataloging, chatbots, and role-based access . Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc. For more details, check out our website: https://doubletick.io/ QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 145+countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/
About The Role As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product excellence. Required Skills And Qualifications Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. Act as the first line of support, managing incoming customer queries via email, chat, or call. Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution. Conduct system checks and proactively monitor platform health and user behavior. Guide users through features, configurations, and workflows to help them derive maximum value. Collaborate with cross-functional teams to provide feedback and influence product enhancements. Build strong customer relationships through empathy, professionalism, and effective communication. Ensure SLA adherence and report on key support metrics. Design and implement complex bots and customer engagement journeys for enterprise clients using platform tools and client-specific requirements. Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices. Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation. Preferred Skills 1–3 years of experience in a technical support or customer success role, preferably in SaaS or CRM platforms. Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. Excellent verbal and written communication skills. Basic knowledge of APIs, webhooks, and integrations is a plus. Ability to manage multiple priorities in a fast-paced environment. Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. Strong analytical and problem-solving abilities with attention to detail. Prior experience supporting enterprise clients like Malabar Gold & Diamonds, Tarun Tahiliani, BVC Logistics, or Birla Brainiacs is a plus. Why Work With Us? Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path. Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems. Career Flexibility – Explore transitions into roles like Product Manager and beyond. Supportive Culture – Work with a friendly, approachable team and management that values people. Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team. Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills. Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions. About Us Apport Software Solutions Private Limited is a dynamic SaaS-based product company, powering conversational commerce and helping brands build meaningful customer relationships through WhatsApp. With over 7000+ customers in 140+ countries, including MakeMyTrip, GRT Jewellers, Panna Jewellers Exclusive, Admit Card, Amity University, Cutting Edge Salon, Raheja Developers, Sabyasachi, ICRA, RS Brothers, Tupperware, and more — we’re helping brands grow faster using technology that feels personal and powerful. DoubleTick is our flagship product — a mobile-first conversational CRM built on top of the WhatsApp Business API. It empowers businesses with features like broadcasting, analytics, chatbots, commerce tools, and a unified team inbox. 🔗 Explore more at: https://doubletick.io