Quality and Process Excellence Lead - L1

As a Quality and Process Excellence Lead at Wipro Limited, your role involves supporting process excellence initiatives and driving improvement projects in a complex and fast-paced environment. You will be responsible for driving benchmarking and best practices deployment across accounts, identifying process gaps, and improvement opportunities to infuse efficiency and effectiveness into business processes. It is crucial to understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks. Working closely with customers and operations leadership team, you will identify improvement opportunities and drive them to closure. Your responsibilities also include driving projects to improve and maintain the profitability of the process, leading and ensuring governance for Quality/Process Excellence initiatives for Large Engagements, and driving a culture of process improvement using tools like Six Sigma, Lean, and Kaizen. You will be expected to drive standardization practices and ensure strict compliance in internal and client-defined processes, as well as ensure that all process metrics are met. Additionally, you will lead consulting assignments and deliver business value to customers through quality initiatives. **Key Responsibilities:** - Supporting process excellence initiatives and driving improvement projects - Driving benchmarking and best practices deployment across accounts - Identifying process gaps & improvement opportunities - Proactively mitigating potential customer dissatisfaction risks - Collaborating with customers and operations leadership to identify improvement opportunities - Driving projects to enhance process profitability - Leading and ensuring governance for Quality/Process Excellence initiatives - Driving a culture of process improvement using Six Sigma, Lean, and Kaizen - Ensuring standardization practices and strict compliance in processes - Meeting all process metrics - Leading consulting assignments and delivering business value through quality initiatives **Qualifications Required:** - Mandatory Skills: Member Inbound - Experience: 5-8 Years At Wipro, we are building a modern digital transformation partner with bold ambitions. We are looking for individuals inspired by reinvention, who are willing to evolve constantly in their career and skills. Join us in a business powered by purpose, where you can design your own reinvention and realize your ambitions. Applications from people with disabilities are explicitly welcome.,