Quality Analyst

Subject: QA Openings | Teleperformance Bangalore | Immediate Joiners

Hi,

Quality Analyst (QA)

Job Details

• Role:

  Quality Analyst (QA)

• Location:

  Bangalore

• Qualification:

  Graduate

• Experience:

  Minimum 1 year of on-paper QA experience

• Industry:

  BPO / Customer Support

• Joining:

  Immediate Joiners Preferred

• Salary:

  5.0 LPA to 5.5 LPA

Roles & Responsibilities

• Conduct call audits to ensure quality standards are met.
• Perform Root Cause Analysis (RCA) to identify quality gaps and implement corrective actions.
• Utilize quality tools such as 7QC, CSAT, Pareto Charts, and Fishbone Diagrams for monitoring and improvement.
• Collaborate with operations teams to resolve customer complaints and enhance service quality.
• Prepare and maintain quality reports, dashboards, and performance insights.
• Conduct call calibrations and support continuous improvement initiatives.

Desired Candidate Profile

• 1-5 years of experience in a BPO/Call Center environment with a focus on Quality Assurance.
• Minimum 1 year of on-paper QA experience is mandatory.
• Strong understanding of QA processes, call monitoring, calibration, and reporting.
• Experience in conducting RCA, trend analysis, CSAT analysis, and implementing corrective actions.
• Good analytical, communication, and stakeholder management skills.
• Customer support process experience is preferred.

Interested candidates can share their updated resume at:

8050980644

Best Regards,