QA for BPO

The service industries have grown massively in the last two decades along with manufacturing industries. Any business can survive only when a customer comes back. Hence customer service has become key for any business to succeed, whether the business has their owned customer service or outsourced. This has resulted in growth for BPO/Call Center in countries like India and Philippines. Job opportunities in this sector have managed any other industries to date.
If you are working as a quality analyst or assurance for service industry for some time now or looking forward to a career in this role, then this article will provide a better understanding of this role. You might think some of the section is not relevant however, I strongly recommend you to go through each section to gain a clear understanding.

This article will focus on the below-mentioned aspect.

• The need of Quality for BPO/Call Center
• Evolution of Quality Management
• 7 QC Tools
• Functions & Tasks of a QA Team in the Call Center

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the roles and responsibilities of a team leader in BPO include guiding and assisting the team in achieving operational excellence, completing sales outsourcing needs, meeting objectives, and providing exceptional client experiences.

Job Type: Full-time

Pay: ₹18,802.73 - ₹20,818.09 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person