QA Executive (Alluminium Castings)

As a Customer Quality Assurance and Handling professional, you will play a crucial role in ensuring the highest level of customer satisfaction. Your primary responsibility will be to monitor and evaluate the quality of customer interactions, whether it be through calls, emails, or chats. By carefully reviewing these interactions, you will identify areas for improvement and provide feedback to the customer service team. Additionally, you will be responsible for handling escalated customer issues and complaints. Your goal will be to address these concerns in a timely and efficient manner, striving to find satisfactory resolutions that uphold the company's reputation for excellent customer service. You will need to demonstrate empathy, patience, and strong problem-solving skills in these situations. In this role, you will also collaborate closely with the customer service team to develop and implement quality assurance processes and training programs. By sharing your insights and best practices, you will help maintain high standards of service delivery and customer care across the organization. Overall, as a Customer Quality Assurance and Handling professional, you will be a key player in ensuring that every customer interaction is positive and leaves a lasting impression of professionalism and care. Your dedication to quality assurance and customer satisfaction will directly contribute to the success and reputation of the company.,