QA Analyst with Servicenow Experience

Role Overview: You will be responsible for configuring, analyzing, designing solutions, and conducting quality assurance for the ServiceNow platform. Your services will involve providing support over the phone, email, texts, and teleconferences to ensure prompt and accurate resolution of questions, issues, and requests related to ServiceNow. Additionally, you will participate in Scrum ceremonies and provide input on tasks and deliverables. Your role will also include performing quality assurance activities for ServiceNow incidents, requests, and projects, including test script writing, test execution, and defect resolution. Furthermore, you will be expected to develop technical design documentation such as technical specifications and entity relationship diagrams. Key Responsibilities: - Perform configuration, analysis, solution design, and quality assurance for the ServiceNow platform - Provide support over the phone, email, texts, and teleconferences to address questions, issues, and requests - Participate in Scrum ceremonies and offer input on tasks and deliverables - Conduct quality assurance activities such as test script writing, test execution, and defect resolution for ServiceNow incidents, requests, and projects - Develop technical design documentation including technical specifications and entity relationship diagrams Qualifications Required: - Proficiency in Software Testing (QA) - Experience in Manual testing - Familiarity with JIRA (Note: No additional details of the company were provided in the job description),