PwC-French Language Specialist(Night Shift)-HYD/BLR

Job Description

Role & responsibilities Role Responsibilities Should know how to read, write and speak French language. Act as first point of contact for employee concerns related to HR matters through a variety of channels Caseworker with high level knowledge of all HR matters Solve on contact using knowledge and resources or direct to subject case matter expert Leverage firm resources and experience to build knowledge Escalate red flags to supervisors Consult employees on available self serve resources Minimum Degree Required: Full time Graduate Minimum Years of Experience: 1+ years Basic Knowledge/Skills: Demonstrates some knowledge and/or a proven record of success in the following areas: Identifying and understanding employee requests by using knowledge, effective research, probing questions and troubleshooting methods; Make decisions and solving problems independently, expectation to consult with a supervisor on more difficult issues; Ability to identify common trends or opportunities and can suggest proactive process improvements; Empathy to understand and relate to customers' emotions and concerns. Can practice patience when dealing with frustrated or confused customers, allowing the representative to remain calm and helpful; Utilizing relevant technology, such as Genesys, Microsoft Office (Excel, PowerPoint, Word, ServiceNow), Workday and other firm sponsored web-based technologies; Clear and articulate written and verbal English communication skills with employees on complex and sensitive subject matter in manner; Time zone availability is important. Shift timings-NIGHT SHIFT 8:00pm to 5am IST 6:00pm to 3am IST