Manager - Global Support Operations Conde Nast

10.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be joining Cond Nast, a global media company with a vast reach of over 1 billion consumers in 32 territories. The company boasts a prestigious portfolio of renowned media properties such as Vogue, Vanity Fair, GQ, The New Yorker, and Wired, among others. As the Manager of Global Support Operations, you will play a crucial role in leading the Level 1 and Level 2 support teams across all products and services offered by Cond Nast. With your 10-15 years of total experience and at least 5 years in IT/Application Support and people management, you will be responsible for ensuring infrastructure/application support, SLA management, process excellence, continual service improvement, people management, service delivery, and stakeholder management. Your core responsibilities will include managing team members providing support for all Cond Nast markets, monitoring and addressing emerging trends and issues, leading post-incident review and problem management meetings, ensuring timely communication during major incidents, collaborating across teams for operational and business goals, setting priorities, following SOP-driven culture, managing customer escalations, and leading end-to-end ITSM processes within the team. Essential skills for this role include experience working with onsite and offshore stakeholders, problem-solving abilities, familiarity with ITIL principles, global organization support experience, managing associates" availability and performance, understanding of web and application servers, strong organizational skills, adaptability to change, and a focus on customer satisfaction. Desirable skills include experience in the publishing, media, or advertising sector, working with Editors, PagerDuty, ServiceNow (or any ITSM tools), Jira, Confluence, Salesforce, Peoplesoft, monitoring tools like Solarwinds, messaging & directory services, and cloud, as well as project/product management knowledge. If you are interested in this opportunity and possess the required skills and experience, please apply below. Your application will be reviewed promptly, and you can update your resume or upload a cover letter through your candidate profile at any time.,

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Senior Manager-Integrated Delivery Excellence Novo Nordisk

6.0 - 17.0 years

0 Lacs

karnataka

On-site

As the Head of Integrated Delivery Excellence at Novo Nordisk, you will be responsible for leading a team to design and define the DevOps architecture and framework for projects and programs. Your role will involve managing CI/CD pipelines, overseeing deployment strategies, and ensuring efficient software delivery. Additionally, you will mentor and develop the team, set objectives and performance metrics, and collaborate closely with program teams to meet business needs. Your responsibilities will also include designing and developing test strategies, test automation, and regression test plans. You will drive quarterly innovation releases, establish an Agile CoE team, and promote best practices across various agile roles. Your role will focus on continuous delivery, coaching team members, and setting performance metrics to drive growth. To succeed in this role, you should have a Bachelor's degree in computer science, business, or a related field, with a Master's degree being advantageous. You should hold relevant Agile and SAFe certifications and have at least 17+ years of experience in IT agile, testing, or DevOps, including 6+ years in a management/leadership role. Strong communication, negotiation, and conflict resolution skills are essential, along with proficiency in Azure DevOps and experience in test strategy or automation. Novo Nordisk is a global healthcare company dedicated to defeating serious chronic diseases. With a legacy of over 100 years, we impact millions of patient lives daily and are committed to continuous growth and innovation. As an employer, we value the unique skills and perspectives of our employees, fostering a collaborative and inclusive culture where everyone can contribute their best. If you are ready to join a company that is dedicated to making a difference in the world, submit your application by the deadline of 18th April 2025. We are looking for talented individuals who share our commitment to diversity, inclusion, and life-changing innovation. Together, we can go further and be truly life-changing.,

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